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FAQs

Historical Data Upload Application

  • Historical Data
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  • 1. What can I do with the Historical Data Upload application?
     

    Using the HDU, you can upload historical email data from live mail boxes or available in files such as PST/EML/MBOX into Vaultastic mailboxes. For a overview of the process of uploading historical email data to Vaultastic, refer to www.vaultastic.com/migration.

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  • 2. How do I get an account on the application?
     

    An account on the Historical Data Upload (HDU) application will be automatically created for you when you sign up for Vaultastic. The credentials will be shared by email on the email id used to sign up for Vaultastic.

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  • 3. Does Vaultastic support importing and converting NSF files?
     

    The Notes Storage Facility (NSF) database file is used by (IBM) Lotus Notes and Domino to store different kind of objects like e-mail, appointments and documents, but also application forms and views. Vaultastic can ingest these files, but after conversion to directly supported file format like PST/EML or MBOX. There are commercially available NSF to PST converters which can get this done.

    NSF to PST
    https://kevin.deldycke.com/2010/09/ultimate-guide-lotus-notes-mail-migration/
    http://www.importnsfpst.com/
    https://community.bittitan.com/kb/Pages/Lotus%20Notes%20to%20On-Premises%20Exchange%20Migration%20Guide.aspx
    http://www.nsfpst.org/

    PST To NSF
    https://www.systoolsgroup.com/outlook-to-notes.html
    http://www.psttonsf.org/convert-outlook-to-lotus-notes.html

    More
  • 4. Can we migrate data stored in ".tar" format on to Hold plan?
     

    This depends on the original format of the email in the tar file. Native support is available for EML and PST file. For other formats contact the Vaultastic support team.

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  • 5. Can I import historical data after I have started email archiving afresh?
     

    Yes. In fact, this is a highly recommended approach in which we suggest that you start archiving the moment you are on-boarded so all mail from that moment on are safely secured. After that you can work out a migration strategy, which includes what data to migrate, which users to target first, what methods to use and so on. You may also have to create a team to plan, supervise and execute on this. Importing historical data does not interfere with the live archiving.

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  • 6. Is there any limit on the amount of historical data I can upload?
     

    Upload of historical data is available only the users who have subscribed to the TRACER, DURABILITY and HOLD plans of Vaultastic.

    The TRACER, DURABILITY plan has a provision for unlimited storage, which means that you can upload any amount of historical mail data belonging to that user. You will be billed for holding the data at the rate specified here

    The HOLD plan is billed by the storage consumed, but there is no limit on the amount of data you want to store for the HOLD plan users.

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  • 7. How do I know when a job is complete?
     

    When a job is complete, either successfully or it fails, a mail will be sent to you with the details.

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  • 8. What are the different stages in the upload process and how long will it take in each stage?
     

    The table below shows the different stages of the process. These stages are highlighted in the Status column.

    The meaning and the estimated time in each stage is given in the table below:

    Stage/Status Description
    Pending A newly created job is in the Pending stage. It will move from this Stage to the submitted, only when the admin clicks the Start or Start All button.
    Verifying A job moves into this stage when the admin clicks on Verify or Starts it. In this stage the job parameters are validated.
    Invalid A job with invalid parameters is moved to the Invalid stage after the Verifying stage
    Submitted

    A verified job moves to the the Submitted stage. Here the job enters a queue of jobs that are to be scheduled. A job will remain in the submitted phase until it can be scheduled for processing which in turn depends on the number of jobs in the scheduled, scheduled or processing stage.

    The number of jobs than can be scheduled concurrently, is controlled by a threshold value. For example, if the threshold is 5, only 5 simultaneous jobs can be running. Therefore, the time to move to the next stage will depend on the number of jobs being currently executed. If the number of running jobs have reached the threshold, then your job will be submitted once the running jobs and the jobs in the queue before yours have completed.

    Scheduled A job in the Scheduled phase is just waiting on the resources to start processing and will start in 1 - 15 minutes.
    Processing A job in the Processing stage is processing the input data and converting it into Vaultastic data. The time the job will remain in this stage depends on the size of the job and the method of migration.
    Processed A job which has completed successfully will be in the Processed stage. A mail with the details will be sent.
    Failed A job which terminated with failures. Details of the failure will be sent by email. Such a job can be resubmitted.

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  • 9. Can one organization have more than one account on the application?
     

    A single account is created for each domain. Using this account, the administrator can submit multiple upload jobs. Only the jobs submitted by the user will be visible on subsequent logs. It is therefore not advisable to have more than one account as the jobs will be split across the accounts and it will be difficult to monitor the overall status.

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  • 10. My job on the Historical Data Upload portal failed. How do I recover?
     

    If your job fails, then the error message can be seen by hovering over the "i" icon next to the status.
    The table below gives the error messages and descriptions, including the steps to be taken to re-submit the the job.

    Error Message Description
    HOST1 AUTH FAILURE
    • The authentication to the source server failed.
    • This error occurs if the username, domain name or password provided to connect to the source is incorrect.
    • To retry, correct the job parameters using the Historical data upload app and resubmit the job.
    HOST1 SERVER NOT AVAILABLE
    • The application could not connect to the source server.
    • This error occurs if the source server IP or DNS name provided is incorrect or unreachable.
    • To retry, correct the job parameters using the Historical data upload app and resubmit the job. If problem persists, try after some time or contact Mithi customer support at support@mithi.com.
    HOST2 AUTH FAILURE
    • The authentication to the destination server (either a Vaultastic or SkyConnect server) failed.
    • This error occurs if the username, domain name or password provided to connect to the destination is incorrect.
    • To retry, correct the job parameters using the Historical data upload app and resubmit the job.
    HOST2 SERVER NOT AVAILABLE
    • The application could not connect to the destination server.
    • This error occurs if the destination server IP or DNS name provided is incorrect or unreachable.
    • To retry, correct the job parameters using the Historical data upload app and resubmit the job. If problem persists, try after some time or contact Mithi customer support at support@mithi.com.
    IMAP Sync failed due to internal server error There was some error when executing the job. Contact Mithi customer care at support@mithi.com if the error message does not give a explicit reason.

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  • 11. When should I use snowball to copy my data?
     

    This depends on the size of your data and last mile Internet bandwidth available at your environment. Learn more about when to use snowball

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  • 12. Failed to upload files on S3 browser. What could be the reason?
     

    It is quiet possible the internet connection is slow at your end or the size of file is large.

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IMAP import using HDU

  • IMAP import using HDU
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  • 1. How long does the migration take?
     

    The time taken to sync mail from an IMAP server to Vaultastic using HDU depends on factors such as:

    a. Speed of the IMAP server

    b. Rate limits at the IMAP server.

    On average, an IMAP sync job takes approximately 1 hr to migrate 3GB of data.

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  • 2. Will I know which mail did not get uploaded?
     

    The HDU can inform you on the number of mail in Vaultastic after sync. It will not be able to identify the exact mail which did not get synced.

    More
  • 3. Why don't the counts in the source and destination match?
     

    In some rare cases, the conversion tool may not be able to convert source mail files to a Vaultastic compatible format. In such a case the mail will be skipped.

    More
  • 4. If we resubmit the job, will there be duplication on the destination server?
     

    If a failed job is restarted, there will be no duplication. However if a processed job is resubmitted with the same destination folder, then there will be mail duplication on Vaultastic.

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  • 5. When should I use IMAP sync option?
     

    The IMAP Sync option can only be used if the mail to be migrated resides in an IMAP mailbox. To help you decide on the best strategy for you, refer to the www.vaultastic.com/migration page.

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  • 6. What are the source IMAP servers supported?
     

    HDU supports all IMAP servers and has been tested with GSuite, O365 and SkyConnect. If you need support for other IMAP servers, do contact us and we would be happy to help.

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  • 7. Why don't the counts in the source and destination match?
     

    When syncing from a live mail box using IMAP, any changes to the state of the mailbox after the sync has started will affect the actual mails being synced.

    For example if new mail arrive after a sync job has started, they may not get synced. Similarly mail deleted or moved between the start and end time of a sync job may not get synced.

    In addition, in some rare cases the conversion tool may not be able to migrate certain mail due to their structure. Such mail will be skipped.

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  • 8. What are limitations on the size of the source mail box?
     

    The HDU applies no limits on the size of the mailbox being migrated.

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Import data in files using HDU

  • Import data in files using HDU
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  • 1. Why do I have to upload the files to an S3 bucket?
     

    Uploading the file on S3 guarantees that any connection drops between the application and the source of the file does not affect the migration process. For more reasons and the full process of uploading data in PST/EML/MBOX files refer to www.vaultastic.com/migration.

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  • 2. How do I upload the files from which data has to be imported?
     

    Depending on the file size and the Internet connectivity, you can use the S3 browser to upload files to the S3 bucket or use an AWS Snowball.

    More
  • 3. What are the different file formats supported?
     

    HDU supports email migration from PST/EML/BOX files.

    More
  • 4. How long does the migration take?
     

    The time taken to sync mail from an IMAP server to Vaultastic using HDU depends on factors such as:

    a. Speed of the IMAP server

    b. Rate limits at the IMAP server.

    On average, an IMAP sync job takes approximately 1 hr to migrate 3GB of data.

    More
  • 5. Will I know which mail did not get uploaded?
     

    The HDU can inform you on the number of mail in Vaultastic after sync. It will not be able to identify the exact mail which did not get synced.

    More
  • 6. Why don't the counts in the source and destination match?
     

    In some rare cases, the conversion tool may not be able to convert source mail files to a Vaultastic compatible format. In such a case the mail will be skipped.

    More
  • 7. If we resubmit the job, will there be duplication on the destination server?
     

    If a failed job is restarted, there will be no duplication. However if a processed job is resubmitted with the same destination folder, then there will be mail duplication on Vaultastic.

    More
  • 8. Why do the EML/MBOX files have to be in a zip format?
     

    Since the files have to be uploaded to S3 before conversion, having them in a ZIP file speeds up the upload process.

    More
  • 9. Do PST files have to be in a zip format?
     

    No PST files should not be zipped.

    More
  • 10. What is the maximum size of a ZIP file that can be converted?
     

    The HDU accepts ZIP file sizes upto 10-12GB.

    More
  • 11. Is a TAR or RAR file supported for uploading EML or MBOX data?
     

    No only ZIP files can be used to upload EML or MBOX data.

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  • 12. What is the maximum PST size that can be converted?
     

    The HDU supports a max size of 48GB.

    More
  • 13. Does Vaultastic support importing and converting NSF files?
     

    The Notes Storage Facility (NSF) database file is used by (IBM) Lotus Notes and Domino to store different kind of objects like e-mail, appointments and documents, but also application forms and views. Vaultastic can ingest these files, but after conversion to directly supported file format like PST/EML or MBOX. There are commercially available NSF to PST converters which can get this done.

    NSF to PST
    https://kevin.deldycke.com/2010/09/ultimate-guide-lotus-notes-mail-migration/
    http://www.importnsfpst.com/
    https://community.bittitan.com/kb/Pages/Lotus%20Notes%20to%20On-Premises%20Exchange%20Migration%20Guide.aspx
    http://www.nsfpst.org/

    PST To NSF
    https://www.systoolsgroup.com/outlook-to-notes.html
    http://www.psttonsf.org/convert-outlook-to-lotus-notes.html

    More

FAQs on using S3 Browser

  • s3 browser
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  • 1. What is S3 Browser?
     

    S3 Browser is a free client interface for users of the Amazon S3 service. It provides an easy to use GUI to manage your buckets and objects.

    • Company: NetSDK Software
    • AWS Products Used: Amazon S3
    • App URL: http://s3browser.com
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  • 2. How to start working with S3 Browser?
     

    Watch the video linked here to know how to start working with S3 Browser app.

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  • 3. How to check the progress status of files being uploaded on S3 bowser?
     

    As the upload file process begins, a progress bar is shown in the Tasks tab for each file being uploaded. You can track the progress status.

    Refer the topic linked here.

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  • 4. How to retry uploading files on S3 browser?
     
    Right-click the tasks in process to view the context menu. The context menu allows you to start, stop, cancel and retry the tasks.

    Refer the topic linked here.

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  • 5. How to make sure data is not corrupted traversing the network?
     

    With S3 Browser you can reliably upload and download your files to and from Amazon S3. Enable the Data Integrity check to ensure data is not corrupted during upload process.

    Refer the topic linked here.

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  • 6. How to upload large sized files on S3 Browser?
     
    Recently, Amazon S3 introduced a new multi-part upload feature.

    You can now break your large files into parts and upload a number of parts in parallel. If the upload of a part fails, you can simply restart it. You can improve your overall upload speed by taking advantage of parallelism.

    Multi-part upload feature is enabled by default in S3 Browser Free and Pro. All files larger than 5 Mb will be uploaded via multiple parts in parallel.

    Multi-part download feature is also supported by S3 Browser Free and Pro!

    But as you already know, Free version is limited up to the 2 simultaneous transfers.

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  • 7. How to increase speed of uploading large files on Amazon S3 bucket?
     
    1. Use Pro version of S3 BrowserPro Version of S3 Browser allows you to increase the number of concurrent uploads or downloads. This may greatly improve performance when you need to upload or download a large number of small files, or when you need to upload large files to Amazon S3 at maximum speed.

    To learn how it works, click here. To obtain Pro version of S3 Browser and unlock Pro features click here.

    2. Tips to upload large files on Amazon S3 bucket

    • Do not pause and re-init the process of uploading files on S3 Browser. You may need to disable the Auto-Hibernate option for your laptop to avoid interruption in uploading.
    • Do not close the browser while uploading the files.
    • Use LAN over wifi for uploading files.
    • Generate small size PST files (Max 4GB)
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