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  • 1. Can I archive email from Mithi SkyConnect or Mithi Connect Xf?
     

    Yes. Mithi SkyConnect and Mithi Connect Xf can be configured to archive a copy of mail to Vaultastic.

    Note that for Connect Xf setups (on premise), the archival will happen over the Internet link leading out of the on premise setup.

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  • 2. How fast is the search for mail in Vaultastic?
     

    Vaultastic allows you to search for any mail of a user using the fast and intuitive search interface via the self service portal (webmail client). What would typically take days to retrieve from tapes and other methods will now take minutes.

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  • 3. Do you have a choice of AWS regions to deploy my Vaultastic account?
     

    Yes, currently you have a choice of two AWS cloud regions to deploy your Vaultastic account, viz. Singapore and India.

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  • 4. If I want to restore any user archival, what is your plan of action?
     

    As an admin /user of the Vaultastic domain, you can export mail from your Vaultastic account and restore into your live mailbox.
    Please refer this document for the

    Steps to export the mail from the Vaultastic domain.

    You can also watch this video on How to Export Email from Vaultastic Account.

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  • 5. Who are Vaultastic competitors?
     

    On a general basis Google Vault and Microsoft Vault can be seen as competitors, however in terms of the technical aspects, features and price, currently there are no solutions that compete with the flexibility, wide compatibility to almost any primary mail platform and performance of Vaultastic.

    We are the only solution which offers our customers the flexibility to mix plans for their users base e.g. we can allow a customer a have a few users on DURABILITY (e.g. top management), another set of users on the TRACER plan (e.g. the financial people) and the rest of the people on CONTINUITY.

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  • 6. How do you compete with Veritas and related enterprise backup softwares having archival solutions?
     

    Vaultastic offers the following advantages:
    1.Ease of use
    2.Cost
    3.Simplicity
    4.Advantages over other on premise archiving solutions:

    • SaaS - pay per use
    • 99.99999999999% durability of data and 99.99% uptime
    • Auto scaling for storage
    • Auto upgrades for hardware and software
    • Zero capex for hardware and software infrastructure
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  • 7. As per US law, its Govt can see any data on the servers located in US, your take on this?
     

    This is part of the US governance laws and all citizens are aware of this. Such laws vary from country to country.

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  • 8. I have hosted my email domain on a server hosted at my data center. Can I backup mail to Vaultastic?
     

    Yes. Vaultastic supports a wide range of mail servers such as Zimbra, MS Exchange, Lotus Domino, MDaemon, Postfix etc.

    You can configure a forwarding or journaling feature of the primary mail server to secure a copy of every incoming and outgoing mail to Vaultastic.

    This ensures that you have a read only and tamper proof copy of every mail on the AWS cloud that can be accessed by end users using the self service portal.

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  • 9. Can I backup or archive mails from a hosted Microsoft Exchange server?
     

    Yes. You can backup or archive mails from MS Exchange setups (hosted and on-premise). This ensures that a read only and tamper proof copy of every mail is saved at a secondary location.

    You can use the journaling feature of MS Exchange to forward a copy of incoming and outgoing mail for selected users from the MS Exchange server to Vaultastic.

    Go thorough the presentation to know How Vaultastic works?

    Mails from all MS Exchange versions which support journaling can be backed onto Vaultastic. This includes MS Exchange 2007, MS Exchange 2010 and MS Exchange 2013.

     

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  • 10. Why should I trust Vaultastic?
     

    These are some of the reasons you can trust your mail data with us.
    a.We understand email, storage and security. From the Email experts who have been serving over 500K business users across leading enterprises over a decade now.

    b.The Vaultastic platform is proven across thousands of users who are already using this to safe keep their mail.

    c.The Vaultastic platform is hosted on the reliable and secure AWS cloud platform. This infrastructure comes with guarantees on uptimes and data durability.

    d.The Vaultastic platform is designed to be tamper proof at all levels. No possibility of accidental deletion of mail. No possibility of viewing information since data stored is encrypted. The user and administration access is over secure encrypted channels. Strong audit logs to track activities and more.

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  • 11. If I have configured Vaultastic do I still need to have a mail server backup?
     

    A mail server backup is taken periodically, typically once a day and is a backup of the software as well as the data. It is a snapshot of the state of the system at that point in time and is usually used to restore the service to the same state in case of a breakdown.

    Therefore it is still necessary to take a mail server backup even if you have configured Vaultastic for all the users.

     

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  • 12. Will the backup be in real time or at some specific time?
     

    Vaultastic offers real time backup. Since the archiving is configured for real time transfer of incoming or outgoing mail, users should be able to see mails sent and received almost instantaneously in the archive account (except for a new user created using the auto provisioning, where there may be a delay for accessing the archive account).

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  • 13. Where is the data stored?
     

    The deployment of your Vaultastic domain is on the AWS data centers either in the APAC region (Singapore) or you can choose to deploy it at the Mumbai AWS data center.

    The email backup on Vaultastic ensures 99.999999999 (11 9s) data durability.

    The mail store is tamper proof and private. Email cannot be deleted intentionally or un-intentionally by end users or administrators.

     

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  • 14. Can you deploy Vaultastic for me on my premises?
     

    No, we do not support deploying Vaultastic on an in premise infrastructure (bare metal or virtual). Vaultastic is a shared cloud based service (SaaS) and is the most cost effective for enterprises, who don't have to deploy and manage infrastructure. They simply consume the services.

    Vaultastic servers and storage are hosted on the AWS cloud. We are open to a region specific deployment on any of the AWS regions (including the India region for organizations whose data must be within India). However, there is no option to deploy Vaultastic on your servers in your data center.

    For very large and special requirements (such as data residency), we could deploy a captive Vaultastic setup on the AWS cloud, which is private and dedicated to the customer.

     

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  • 15. What measures are taken to ensure service availability?
     

    The service runs off the AWS cloud, which guarantees 99.99% infrastructure availability. This ensures that the base platform for the application is extremely reliable and safe. The storage has multiple levels of redundancy and availability, thus ensuring 11 9’s of durability of data. In addition the Vaultastic system is designed with inbuilt redundancies, fail over mechanisms and multiple mail route paths to ensure maximum uptime. Over and above that, the system is monitored 24/7 using automated tools and supervised by a NOC team.

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  • 16. I take regular mail server backup, why do I need Vaultastic?
     

    All actions on the mailstore including deleting of mail or mailboxes is reflected in the backup.

    Therefore if a user deletes mail, the backup will also not contain the deleted mail.

    Vaultastic in contrast, secures a copy of all the mail sent and received by a user at a secondary location. This ensures that even if a user accidentally or intentionally deletes mail from the primary mailbox, it is still available in the Vaultastic store.

    Recommended reading: Email archiving, backup and journaling: What is the right strategy to secure email data?

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  • 17. Can emails be archived from any running exchange sever to Vaultastic?
     

    Yes. You can archive or backup mail from hosted and on-premise MS Exchange setups. This ensures that a read only and tamper proof copy of every mail is saved at a secondary location.

    You can use the journaling feature of MS Exchange to forward a copy of incoming and outgoing mail for selected users from the MS Exchange server to Vaultastic.

    Mails from all MS Exchange versions which support journaling can be backed onto Vaultastic. This includes MS Exchange 2007, MS Exchange 2010 and MS Exchange 2013.

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  • 18. Can our team visit the site where archival data is stored for audit purpose?
     

    To maintain the highest level of security, the location of the data centers is not made public and no visitors are allowed into the premises.

     

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  • 19. Is Vaultastic compatible with IBM Verse?
     

    IBM Verse is the new collaboration platform from IBM which uses Lotus Domino server in the background.
    Vaultastic can be used to archive Domino mails using the journaling feature of Domino.

    Refer: How to set up Lotus Domino for archiving?
    Specify settings related to the version deployed can be adjusted during the POC.

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  • 20. Which hosted servers does Vaultastic support?
     

    Vaultastic can be configured with any hosted server that supports journaling and mail forwarding such as G Suite, Office 365, Hosted Exchange, Mithi SkyConnect and other cloud solutions.

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  • 21. Does Vaultastic archive instant messaging, calendar, file store, videos and other sources of data?
     

    Vaultastic archives only email data. However chat transcripts, calendar meeting requests alerts and attachments which are part of the mails are all archived.

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  • 22. How cost-effective is Vaultastic?
     

    Vaultastic is one of the most affordable and secure email archiving solutions.
    - Unlimited Storage
    - Retention based plans
    - Flexible pricing plans allows to choose specific plans for different set of users within the domain
    - Pay as you go model allows to choose convenient payment mode - Monthly, Quarterly, Half yearly & annually

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  • 23. Which on premise servers does Vaultastic support?
     

    Vaultastic  can be configured with any on premise server that supports journaling and mail forwarding such as MS Exchange, Lotus Domino, Zimbra, MDaemon and other mail servers.

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  • 24. Do you have knowledge discovery/e-discovery like in Google Apps or Office 365?
     

    Yes. The eDiscovery module of Vaultastic allows users to search across mailboxes and folders.

    For more details on accessing and searching using the eDisocvery module click here.

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  • 25. What is the archival plan Vaultastic follows? Is it hourly/daily/weekly/monthly? Can you please share the plans?
     

    Unlike taking email backups periodically, Vaultastic offers In-Line Email Archiving, in which all mails are archived even before they are delivered to the inbox, guaranteeing all the mails exchanged are always archived.
    You can check out and compare all the plans here

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  • 26. What about linux based qmail server backup?
     

    qmail supports email forwarding and journaling, therefore Vaultastic can be configured for backup with a qmail server.

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  • 1. What happens after 30 days of the free trial is over?
     

    During the 30 days of trial period, you and your team would have used the product to get a feel of its usefulness in your business environment.

    Before this 30-day period ends, you will receive alerts from the system prompting that the free trial is about to get over.

    Before or at the end of the 30 day period, you have the option to:

    a: Go in for a paid archiving plan by choosing one of the 3 plans.

    For this, you need to simply write in to support@vaultastic.com and inform us of your choice of plan and we will upgrade your plan for you. Our team will call you to confirm other billing details, like address, billing frequency, etc.

    b: Cancel your subscription

    If you feel that Vaultastic did not serve your purpose. For this you don't need to do anything. Vaultastic suspends your email archiving domain after the trial ends. It will stop accepting mail for archiving from your primary mail system. After another 7 days, all your archived data will be automatically deleted from our platform. Since we are always learning, we would appreciate if you can write about your experience and specifically about what didn't work for you and send us a mail at support@vaultastic.com

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  • 2. To try Vaultastic, will I need to make changes to my primary email setup? If so what kind of changes?
     

    Once we setup your email archiving domain on Vaultastic, all that you need to do is to enable your primary email setup to send a copy of every mail sent and received to Vaultastic. Typically this would be done for selected users, or all users depending on your requirement. The steps involved to do this would vary depending on the primary email platform.

    Read more about enabling email archival for your account.

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  • 3. Can I archive mails from my in-premise Mithi Connect Xf server?
     

    Sure, you can archive mails from Mithi Connect Xf server.

    Note that this would mean that a copy of every mail sent and received by all or selected users would be pushed to the Vaultastic cloud via your Internet Connection. It may mean that you may have to relook at the bandwidth capacity to ensure that users who are accessing mail from outside your environment, over this same Internet link, do not face a performance drop.

    Recommended read:

    4 Reasons To Consider Cloud Archival For Your On-Premise Email Solution

     

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  • 4. What is the free trial offer? How do I avail this offer? How is this trial offer, risk free?
     

    What is the 30 day Free trial offer

    Vaultastic offers you a risk free trial offer for 30 days. You can use the fully featured Vaultastic with unlimited storage.

    How to avail the free trial offer?

    It’s quite simple!
    You can respond to the mail you received, confirming that you would like to avail this offer.
    Or you can simply up for a free trial using the free trial form.
    In  both the cases, we will get in touch with you to gather some  technical  information like the domain name, your primary email setup,  etc. After information gathering, we will set up your email archiving domain on Vaultastic.  We will also guide you in configuring your primary  mail  server to enable email archiving.
    Once the setup is complete, you  will receive a welcome mail. This mail contains the instructions on how to access and use  Vaultastic’s Self Service and  Admin portal.

    How is this trial offer, risk free?

    1. Free from Financial Risk: Start the trial instantly, as no credit card or advance payment required. It is completely obligation-free.

    2. Trusted by over 500K business users worldwide:  Many of them are Fortune companies, who have been our customers for over 7-8 years.

    3. Archiving Solution by Email and Cloud experts: Mithi has been continuously developing and improving the email platform for over 10 years now. This same platform, delivered as an on-premise email and as a SaaS email service, drives the collaboration needs of demanding enterprises globally.

    4. Never, Ever Lose Data: Vaultastic offers 99.99999999999% data durability and 99.9% uptime. It is hosted on the highly secure AWS Cloud infrastructure. A superior design of AWS provides guarantees on the extremely high durability on the mail data stored with us and very high reliability on the service uptime.

    5. Your Data belongs to you only: Vaultastic stores the email data in encrypted and read-only format. Only you can access or download   this data. The data is secured in our enterprise email vault. Nobody else, not even our team can access this information. Once you cancel the subscription Vaultastic deletes your data automatically.

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  • 5. Do I need to pay anything upfront or provide my credit card details to avail of this offer?
     

    Nothing at all. No credit card details or advance payment is required. We just need your consent to try this very easy-to-use and most secure email archiving solution on the cloud.

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  • 6. During the 30 day trial period, how can I get any help regarding the use of the product?
     

    We have a 24/7 helpdesk team, who will respond to your queries about the product. Reach out to support@www.vaultastic.com

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  • 1. What are the options for billing frequency?
     

    You can choose to pay monthly, quarterly, half yearly or annually for the service. However, please note that the price displayed here is for our most popular payment term, which is Annual. If you opt for half yearly, quarterly or monthly a small overhead charge, proportional to the frequency, is added to the rate to offset the additional administrative effort.

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  • 2. What happens to the data after the subscription period is over?
     

    Vaultastic is a SaaS solution and is delivered and charged based on a recurring subscription model. A subscrition ensures that you have continuous guaranteed access to the service as long as your subscription is active. If you do not renew your subscription, then all data from your account including the mail for your domains will be automatically deleted after the grace period of 15 days from the end of the subscription. Our system will send you alerts are predefined intervals to remind you to renew your subscription.

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  • 3. What happens when I have setup archiving for all the licensed number of users?
     

    As you are approaching the maximum allowed count of users (as per your purchase), the system will send you alerts prompting you to take action. If you use up the licensed count of users, the system will not allow you to provision more users. The choices you have are to:
    1. To purchase additional user licenses in your subscription
    2. Delete some accounts to free up license space.

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  • 4. Which plan is appropriate for me?
     

    If you want to use the Vaultastic archive to serve as a short term backup, reduce the load on IT and increase the efficiency of users to search for historical email data, then the CONTINUITY plan should suffice.

    If you work in an industry when email archiving is a legal compliance or there are many cases of litigation, then the TRACER plan may be more appropriate.

    The DURABILITY plan is the most appropriate when you want to store historical data with Vaultastic and retain mails forever.

    The HOLD plan is suitable if you need to save mail for users who are no longer active.

    Need a custom plan(s) based on a diffferent retention period, please contact us with your requirement and we are happy to assist.

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  • 5. How can I upgrade my subscription Plan?
     

    Currently, you would need to raise a request to billing@mithi.com and our helpful team will make the necessary changes and update your billing information as well.

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  • 6. Can I get access to my archive mail data, if I decide to cancel the service?
     

    Yes. Mithi is a custodian of your data and not the owner. Before cancelling the service, you may choose to download your data as PST files or a ZIP of EML files via the user vaults. Alternatively, if the data is very large, you have the option of receiving this via a physical medium, the AWS snowball. Please read more about the export options here.

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  • 7. How do I maintain my license?
     

    Depending on the requirements of your organization, you have two choices.
    1. To increase the number of users in your subscription
    2. Delete some account.

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  • 8. What is price for downloading data from Vaultastic in Bulk?
     

    Your users can export data from their self service portal logins upto a specified limit as per their purchased plan, i.e. Continuity users can export upto a year, Tracer users can export upto a year, Durability users can export upto a year and from the HOLD account you can export upto a year. Any export done beyond the limits is charged at per GB, billed in a monthly invoice in arrears to cover the extra export in that month.

    E.g. One DURABILITY user exports 30 GB in a year, there is no extra charge
    One DURABILITY user exports 50 GB in a year, are not charged and 5 GB are charged at per GB via a bill generated at the end of the month.

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  • 9. What is the pricing model for Vaultastic?
     

    Vaultastic's pricing is based on a Fixed + Variable model. The fixed plans come at a price with some allowances and limits. The limits and allowances cover the volume of historical data to be imported, migration charges and export of data from the console. Any usage beyond these limits is billed on a prorata basis in arrears on the month end.

    For active users of your enterprise, the Vaultastic licensing model is a per user license with retention period as the main critirion differentiating the various plans. So each user on your primary mail platform gets a corresponding Vault (Vaultastic account) to hold all the email of that user. You may choose between the 3 plans of Continuity, Tracer or Durability for that user. You can also mix plans to suit the role of the users.

    For inactive users or ex-employees, Vaultastic provides a storage based licencing plan, HOLD, which retains mail of all your inactive users in a single vault, limited only to the amount of storage purchased for the HOLD plan.

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  • 10. What is the price for importing/uploading historical email data to Vaultastic?
     

    You can import historical mail data only for users subscribing to the TRACER, DURABILITY or HOLD plan. Mithi provides access to a DIY portal to help you import data into these vaults. For all the historical data that you upload into the vaults of Tracer or Durability users, you are charged at per GB per year as the holding price for upfront upload. For the HOLD plan you may upload any amount of historical data, limited only to your purchased storage volume for the HOLD plan.

    In addition for every GB you import into any of the 3 plans, you are charged a one time migration cost of per GB to cover resource usage cost in copying, converting and indexing the data.

    E.g. One DURABILITY user needs to import 15 GB of historical data. There will be a recurring annual charge for 15 GB at the rate of /GB/year and one time migration charges of 15 GB x per GB.

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  • 11. How do you bill for the variable usage of the Vaultastic service?
     

    If your usage on historical data import and export, crosses the limits specified in the fixed plans, you will receive a pro rata bill at the end of every month for the extra usage. The minimum time unit for computing the prorata usage is a day. Here are some examples to help you understand the billing model

    Scenario 1: Billing for extra Export of data.

    You have purchased 10 Tracer subscriptions and 20 Durability subscriptions on Jan 1st.

    Each Tracer user is allowed upto of Export in a year, and each durability user is allowed upto in a year.

    On Jan 17th, Ravi, a tracer user, exported 20 GB of data for the first time during the subscription period

    So far the usage is within the 25 GB limit for Ravi. No extra usage during Jan, so no bill in Jan

    On Feb 19th, Ravi, exported 10 GB of data for the second time during the subscription period

    Now Ravi has exceeded his annual export limit of 25 GB by 5GB.

    On feb 28th, a bill will be generated for 5GB x + taxes.

    No export activity in March

    No bill in March

    On April 25th, Sumeet a Durability user, exported 50 GB of data (excess of 5 GB)

    On April 26th, Shiela a Tracer user, exported 40 GB of data (excess of 15 GB)

    On April 26th, Ravi again exported 8 GB of data

    On April 30th, a bill will be generated for (5GB+15GB+8GB) x + taxes

    Scenario 2: Billing for migration/importing of data into Vaultastic.

    You have purchased 20 Durability subscriptions and a Hold subscription with 10 GB storage on Jan 1st.

    Each Tracer or Durability user is charged for historical data on an annual recurring basis.

    A one time data migration charge is applicable per GB of import to cover costs of resources to copy, convert, index etc

    On Jan 15th, you import 7 GB into Suchita's Vault (a durability user). Charge for importing 7GB and holding 7GB for 15 days in this month

    On Jan 18th, you import 15 GB into Rajan's vault (a durability user). Charge for importing 15GB and holding 15GB for 13 days in this month

    On Jan 31st, a bill will be genetared for (7GB x 15 days x (daily rate)for holding the extra data) + (15GB x 13 days x )+ (7+15 x for migrating the data)

    In Feb no migration done

    On Feb 28th, a bill will be genetared for (22GB x 28 days x (daily rate)for holding the extra data)

    On March 5th, you import 40 GB into Amit's vault (a tracer user). Charge for importing 40 GB and holding 40 GB data for 25 days of this month

    On March 31st, a bill will be generated for (22GB x 31 days x (daily rate)for holding the extra data) + (40GB x 25 days x (daily rate)for holding the extra data) + (40 GB x for migrating the data)

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  • 1. Do I have to setup archiving for all the users of my domain, to use Vaultastic?
     

    You can choose to archive for all the users of your domain or for selected users. This entirely depends on the requirement of your business. This configuration has to be done on your primary email server.

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  • 2. Is it possible to migrate my existing mail data/archival data into Vaultastic? Is there an extra charge for this?
     

    Yes. You have to subscribe to the DURABILITY plan of Vaultastic and avail of the migration services from Mithi.

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  • 3. How do I provision users on the archive domain?
     

    You have two options for provisioning users on Vaultastic:

    1. You can enable the Auto User Creation property of your domain to create users automatically. (Recommended)

    2. You can provision users manually, either specifying one user at a time or in bulk.

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  • 4. Unregistered email-ids are ignored. What about alias addresses for registered accounts, how are they handled in Vaultastic?
     

    There are two ways to set up journaling on the primary mail platform:
    a. By defining a specific list of users, whose mail should be journaled
    b. By defining a general rule to archive mail for all users.

    Use the general rule with the Auto User Creation on Vaultastic enabled if you want to archive mail for all users on the domain. If you want to archive mail only for a subset, define the subset on the primary server.
    Mails sent to aliases will also get archived.

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  • 5. How is the AWS Infrastructure so Elastic?
     

    How is the AWS infrastructure so Elastic

    There are essentially two or three different aspects when it comes to elasticity. Firstly, when you think about elasticity, essentially you need the flexibility, so that whatever it is that you are operating, any set of resources that you are operating, it could be storage, it could be compute as in Vaultastic or it could be networking, databases, or any kind of advanced or high level services. The basic characteristic is that you want freedom with little or no lead time to scale up and scale down.

    One of the key reasons why the AWS platform and services are elastic, is because all operations that you perform, whether it is to store more data, to run more virtual machines, to scale out networking etc. are simply API operations. This means that you can perform these in software, you can perform these using either the console or utilities, or SDK’s and so on.

    All these operations complete in minutes or even seconds. For example if you are starting up new instances or databases, these will be available within minutes. If you are re-configuring them, if you are resizing them, if you believe in vertical scaling, if you make a choice to run an application on a certain instance type and then discover that it probably does not have enough memory or enough CPU capacity, you can then resize it, again, using API operations. Thus there is absolutely no possibility or no need for any human intervention, or any processes which can slow down the usual requirements around scaling up or scaling down.

    Secondly, there are no penalties, that means there is no upfront provisioning required and there are no minimums, or commitments when you use these services. Lastly we are continuously adding capacity, every single day. There are teams at AWS who are dedicated to simply continuously add capacity and refresh the underlying platform, in terms of the actual hardware, the software, the configuration and all of the operational processes around delivering these to our customers.

    If you take just compute, the Vaultastic product itself will operate using certain virtual machines on the EC2 service. You can provision any number of EC2 instances which have limits. These limits are on every AWS account for each of the service. These limits are nothing but simple mechanisms for protection. Because all these operations are API operations and these are operations that can also be called from software, it might happen that, due to let’s say, a bug, or maybe due to some accident or human error, customers might end up accidentally spinning up large number of EC2 instances or VM’s.

    For example, say you wanted to start maybe 9 instances, but due to a typo, you ended up creating 99 instances or 900 instances. These limits will give you some small number that you can routinely provision. When you are aware that your requirements exceed these numbers, you simply communicate a change request before hand, which lets us know that you need to provision more capacity.

    The elastic load balancing service as the name says is elastic in nature. Unlike conventional load balancing where you must manage the infrastructure that is used, the elastic load balancing service is designed to automatically grow and shrink to make sure that any amount of load can be sent to your back end applications that are serving the traffic.

    Similarly, your back-end applications themselves can be part of what is called an auto scaling group. The auto scaling group is a mechanism where the size of your fleet can grow or shrink on demand, based on the load that is currently hitting your application.

    The auto scaling group works by itself to perform both scale out events and scale in events, with the scale out events adding capacity when needed. Either based on increases to traffic or scheduled events such as you know that certain applications are busy only at certain times of the day, or certain days of the week, you can perform scale out actions during those times, or ahead of those times and then you can do scale in actions automatically, when you don’t want to be running a larger fleet. Therefore the scale in actions will automatically retire the instances when you no longer need a large fleet of instances.

    Another service which has elasticity built into it includes what we call server less computing, using lambda. In Lambda, you simply write some code to execute a function and we take care of all of the infrastructure management and execution of the code. We also scale it to the number of invocations, which could be thousands of invocations every second.

    A higher level service using elasticity is Amazon DynamoDB. In this case as well, elasticity is built in because you could put in unlimited data into a DynamoDB table. DynamoDB tables are the unit of usage. There is no limit to the number of items and there is no limit to the total amount of data that you could have in a DynamoDB table. We routinely have customers who store billions of data items and petabytes of data in tables provided by this service.

    Finally, unlike conventional storage, the elasticity in terms of the storage on AWS, does not require you to tell us or tell a service before hand, the amount of storage you need. A single object can be as large as 5 terrabytes and you can have unlimited number of objects per bucket. Also the service itself, the API’s, the S3 API’s will routinely scale, everyday, where we are handling a large volume of requests from our customers in terms of the number of operations per second.

    In conclusion, if you are considering storage from some of these different categories of workloads, whether related to primary storage or to the Migration, Bursting or Tiering requirements. You are able to take advantage of our storage services as well as the elasticity so that you can meet different kinds of requirements.

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  • 1. What is the difference between Storage and Lifetime, in Vaultastic?
     

    The storage is the cumulative total of the consumption by all users on the archive domain. The Lifetime is the time for which a mail is maintained on the server.

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  • 2. In case of historical data, how does the lifetime work?
     

    The ability to import historical data is available with the plan which has a forever lifetime. Historical or new mail will never be automatically deleted under the subscription period.

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  • 3. Is the content of the mails visible to both the Customer Admin as well as the Vaultastic Admin?
     

    Vaultastic or Mithi Admins do not have access to any mail secured in Vaultastic.

    Every Vaultastic domain has two admin roles, a senior admin and a junior admin.

    Users who are assigned the senior admin role can search any user’s mail.

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  • 4. Which mail is archived?
     

    That depends on the configuration in the primary server. You can configure your primary server to archive incoming, outgoing, internal or all mail for the selected users.

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  • 5. What happens when I disable or delete an account on the primary mail server?
     

    Even if you disable or delete an account on the primary mail server, the corresponding account on the archive domain on Vaultastic remains active. You can continue to refer to the historical mail of that user via this archive account.

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  • 6. Can I disable print, download or export an email?
     

    Yes. The admin panel allows you to control the self service portal features such as the ability to print, download and the ability reply to or forward a mail.

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  • 1. What all can a user do with her Vaultastic account?
     

    Using Self service portal a user can view, print and download selected mail. Users also have an option to download the mails from the selected folder (Inbox or Sent Items) as a zip with EML files or as a PST file. Users can also forward and reply to a mail in the archive.

    In addition users can navigate to the eDiscovery module to search for mail in all accounts they have rights to monitor.

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  • 2. What happens if a user deletes mail from the primary account? Will the mail from the archive also be deleted?
     

    No, the archive store is separate from the primary mail store and mails in the archive mail messages are secured from accidental or intentional deletion from the primary account.

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  • 3. How long does an export take?
     

    The time for export depends on the size of the folders and the search. When you request for an export, an offline job request is sent to the system. These jobs are usually scheduled at predefined intervals. The exported data will be available for download once the job execution is finished. The link to download the mail will be sent by email.

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  • 4. How does my user access the mail in her Vaultastic account?
     

    Each user can get access to a self service portal on Vaultastic. As an administrator, you first enable the user’s access to the self service portal.

    She then accesses her Vaultastic account via the URL (for example https://baya-in.www.vaultastic.com) and uses the “forgot password” application to reset her password. The primary email id is where she will receive an OTP to reset the password.

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  • 5. Will a user be able to see all his personal folders in the archive account?
     

    No. To maintain simplicity and allow quick search, the archive account will have only two folders, the Inbox and the Sent Items. All mail received by a user will be available in the Inbox, irrespective of the filters on the primary mail server. All the mails sent by a user will be available in the Sent Items folder.

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  • 6. How does the archival work from the end users point of view?
     

    Each user has access to a tamper proof self service portal on Vaultastic. A user can search through mail, view, print and download selected mail. The user CANNOT delete mail from the archive store. The user also has an option to download the mails from the selected folder (Inbox or Sent Items) as a zip with EML files or as a PST file. The user can also forward and reply to a mail in the archive.

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  • 1. How safe, private is my data on Vaultastic? What are the documents supporting this?
     
    How safe is my data on Vaultastic

    Why storing data on the AWS cloud is Secure, Private and Safe

    The email data, which is archived is stored on the AWS cloud storage by the Vaultastic system. Vaultastic guarantees data security. The data is secured as explained below

    Stage 1: Deposit of the email into the Archive store on Vaultastic.

    Mail from your primary mail platform (which could be in premise or on the cloud) is pushed into the Vaultastic cloud using the journaling feature of your mail platform. These mail travel over a secure network since all paths leading into Vaultastic are secured with SSL (256 bit). This means that there is no possibility of wire tapping or sniffing.

     

    Stage 2: Storing the mail on the hierarchical cloud store on AWS

    The mail received by Vaultastic in Stage 1 are delivered into the user's Vaultastic archive mailbox on the hierarchical store and locked to the user's credentials. This storage cannot be accessed and read by any of the server operators, maintenance staff or any other means. These mail can only be loaded via the end user's credentials, when he accesses the self service portal to view the archived mail. There is no other way to view those mail.

     

    Stage 3: Safety, Durability, Privacy of the Cloud Store on AWS

    The mail data is stored in a hierarchical storage on the cloud spanning a hot store, warm store and a cold store (by age of the data). The data is encrypted and stored for additional security. This data can only be decrypted by the particular instance of the Vaultastic setup, which accesses the store.
    Amazon cloud storage uses one of the strongest block ciphers available – 256-bit Advanced Encryption Standard (AES-256).
    AWS participates in the EU-US Privacy Shield framework. Click here to learn more. Also have a look at this link.
    AWS’s alignment with ISO 27018 has been validated by an independent third party assessor. ISO 27018 is the first International code of practice that focuses on protection of personal data in the cloud. It is based on ISO information security standard 27002 and provides implementation guidance on ISO 27002 controls applicable to Personally Identifiable Information (PII) processed by public cloud service providers. This demonstrates to customers that AWS has a system of controls in place that specifically address the privacy protection of their content. For more information, please visit the AWS ISO 27018 FAQ.

    Stage 4: Accessing the archived email from Vaultastic

    The end user or the administrator can login to the self service portal and access the archived mail of the user ONLY from the secured web portal. There is no other way or protocol to access the archived mail content. The system does not support IMAP or POP for accessing the archive account. The web portal is accessed over SSL (256 bit) and is protected by a password, which is controlled by strict password policies (complexity, length, history, lockout, and age). In addition, even tighter controls can be established to secure the region of access (e.g. archive accounts can only be accessed from the office network and only from a fixed IP or IP range).
    No deletion is permitted by any user or administrator on the Archive accounts in Vaultastic. This makes it tamper proof.

    Stage 5: Download mail from the Archive account of a user on Vaultastic

    The end user or the administrator can login to the self service portal and download the archived mail of the user ONLY from the web portal. This can come in a PST file or a set of EML files. These are downloaded over SSL.
    All the above means that the email is stored in a READ ONLY storage to prevent tampering, is ENCRYPTED to ensure that it is visible only to the user, is AUTHORISED for access only by the end user or administrator with the credentials and is NOT READABLE by the maintenance staff.

    It is also possible for you to download email data from Vaultastic in Bulk.

    Other resources:

    https://vaultastic.mithi.com/docs/Vaultastic_Service_Level_Agreement-SLA#Privacy_Policy
    https://vaultastic.mithi.com/docs/Vaultastic_Service_Level_Agreement-SLA#Content

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  • 2. How secure is my data?
     

    Vaultastic data is highly secure. It is saved on an infrastructure which guarantees 99.99 availability and 11 9’s of data durability. The data itself is encrypted. End user and admin access to the self service portal is over secure channels. The data itself is tamper proof and reporting ensures that malicious activity by administrators is traceable. The infrastructure is protected by a multi layered firewall, viz the Amazon VPC and an internal firewall on each node.

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  • 3. I need to download about 2 TB of email data from the Vaultastic archive store, is there a way to do this easily?
     

    It is easy to download email data from Vaultastic. The new Vaultastic bulk data retrieval service, allows user’s to quickly and easily export data from their Vaultastic account to the respective S3 bucket in the customer’s AWS account.

    Recommended reading: Retrieving data in bulk from Vaultastic using an AWS S3 bucket

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  • 4. Is Vaultastic anti-spam enabled? Is there any customization for spam related thresholds?
     

    Vaultastic archives all mails delivered to the user's mailbox. So this depends on the spam filter engine on the primary mail server.

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  • 5. There are instances where end users are getting impacted due to outages at AWS. How is your solution meeting high availability?
     

    That may be true for availability of service. But AWS is in the best position to recover from an outage. Also we are confident that the 99.99999999% data durability is not affected.

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  • 6. If I discontinue using Vaultastic, how can I access all my data?
     

    Vaultastic now offers a new way to access bulk data via a shared S3 bucket in the customer's AWS account. The price is charged at a fixed rate per GB to be copied onto your S3 bucket.

    Recommended reading: Retrieving data in bulk from Vaultastic using an AWS S3 bucket

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  • 7. Why is the S3 cloud storage service the safest today?
     

    Data is only as useful as what you can get out of it. You may want to do multiple things with your stored data. This includes analyzing data, looking at data in warehouses, archive data for compliance purposes, run lines of business applications that use this data and so on.

    With email archiving you are primarily concerned with backing up and restoring data and recovering from disaster or local failures. If you choose to use local storage solutions such as hard disks, network storage services, SAN, USB etc, you are always dealing with the possibility of failure of one or more of these devices from time to time. There is a need to continuously plan and administer these services, to deal with the possibilities of failure.

    Vaultastic is integrated with Amazon S3 which making it possible to consider both cloud storage and hybrid cloud storage.

    The Amazon S3 service gives 11 9’s of durability. This exceedingly high number guarantees, that once you put an object in S3 you needn't worry about losing this object. To achieve this extremely high durability, S3 is deliberately engineered as a service. Amazon operates what we call 'regions' which are physical infrastructure locations across the world. Currently there are 16 regions globally. Each region consists of multiple availability zones.

    Availability zone is a term for one or more independent data centers. Each of these centers has redundant power, networking, connectivity, conditioning and so on. This deliberate design with availability zones and regions helps us and customers design for and achieve high levels of availability. So when you first write any object to S3, S3 will store multiple copies of this object within multiple devices in different facilities across 3 availability zones. Thus making sure that there is no data loss.

    Because S3 is a service, internally what happens is that S3 has both a monitoring and self healing capability. This means that the service is inspecting all these multiple copies of the data to detect any corruption. If we find any corruption, we use redundant copies of the data to ensure the restoration of any corrupt objects to their original state. In this way it is also built to be automatically self healing, resulting in high durability.

    The S3 cloud storage service has been in use for over 10 years. Serving 100’s of customers storing billions of objects and Exabyte’s of data (An Exabyte is a billion gigabytes of data). S3 cloud storage provides high performance at a massive scale. In other words, when you want to store data into S3 you need not provision the amount of data you wish to store beforehand. The service automatically gives you space for any amount of data that you wish to store.

    When you wish to retrieve data, we are able to serve large number of requests as it is API based. There are customers who routinely perform hundreds, thousands or even millions of API operations retrieving and putting data into S3.

    Besides API operations, there are multiple other mechanisms for both bringing data into S3 and transferring data out of S3. These include devices such as snowball and snowmobile, as well as mechanisms such as transfer acceleration, which lets you upload large objects by taking advantage of what is called cloud front or basically edge servers that are present in multiple networks across the world.

    S3 today globally is also the storage service with the most comprehensive fleet of security and compliance capabilities.

    When you put any data in S3 cloud storage, it is secure by default. Encryption protects the data as it travels to and from S3. You have multiple choices to protect the data at rest in S3. You can opt for what is called server side encryption.

    This means that when you take out the data, S3 takes care of encrypting the data using a service called KMS or key management service. In addition to the server side encryption you can also choose to use client side encryption giving you two layers of protection.

    Amazon ensures that the operation of the S3 service is compliant with multiple data security standards. There are independent auditors who validate that the operation of the service, our infrastructure, our teams that make these services highly available are following independent standards for accreditation such as BCI Compliance, Hippa, fedramp etc.

    By providing a reliable storage primitive, AWS takes away all of the heavy lifting and the headache around making sure that once you archive email using Vaultastic, you will never lose it as it is using a highly available and durable service such as S3 cloud storage.

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  • 1. Do we need to deploy any software or database on the Office 365 setup?
     

    No, the Vaultastic connector for Office 365 uses the journaling feature to send a copy of every mail sent and received by the selected users to an independent Vaultastic store.

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  • 2. Any special considerations for views in the archiving, retrieval or deletion processes?
     

    The Vaultastic admin can control the following
    1. The access to the Vaultastic accounts
    2. The ability to download or export mail from the self service portal
    3. The access to the eDiscovery data

    Mails once archived in Vaultastic can only be automatically deleted according to the retention policy selected. Neither the end users, nor the admins can delete mails.

    User accounts in Vaultastic can be deleted only by users having the senior admin role.

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  • 3. Considering Office 365 wherein data is placed on Azure and Vaultastic on AWS, will the data be archived all over to another cloud provider?
     

    Yes. Configuring Vaultastic for mail domains hosted on Cloud email services such as Office 365 or G Suite ensures that a copy of each and every mail sent and received is also available on the AWS cloud. This frees you up from Vendor lock-in as you are in control of your data and is also a very quick way to implement a multi-cloud policy for your most critical data.

    Read MoreI am already using O365 on the cloud, do I still need a separate archiving solution?

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  • 4. Can local Outlook PSTs be moved to cloud for archival?
     

    Yes. Local PSTs can be uploaded to Vaultastic for backup.
    You can go thru the various plans available for Vaultastic

     

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  • 1. Can I archive emails from G Suite? How to configure G Suite for work domains?
     

    Can I archive emails from G Suite?

    Yes. You can archive emails from G Suite (Formerly known as Google Apps).

    Vaultastic offers secure email archiving on the cloud for all the mails & attachments for Google Apps for Work.Use Vaultastic to ensure that you have a tamper-proof and  read-only copy of the mailboxes hosted on G Suite at a secondary  location.

    Retrieve each copy of an email from Vaultastic which is deleted from the primary mailbox by mistake or deliberately.

    Go thorough the presentation to know How Vaultastic works?

    How to configure G Suite for Work domains?

    G Suite for Work domain administrators need to configure mail routing rules to forward copies of incoming and outgoing mail of the  selected or all users to the Vaultastic servers.

    Do we need to deploy any software or database on the G Suite setup?

    No. You don't have to deploy any software or database on the G Suite setup. Use the mail routing feature of G Suite to archive mail from your primary email domain. This forwards mail from the primary email server to the Vaultastic servers.

    Is there any plugin or extension to G Suite for Work?

    No, the Vaultastic interface is independent of the G Suite end user  interfaces. Depending on the rights assigned by the Vaultastic  administrators, end users can access their Vaultastic accounts through a  simple and secure web interface.

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  • 2. Do we need to deploy any software or database on the GSuite setup?
     

    No, Google Apps domain administrators need to configure mail routing rules to forward copies of incoming and outgoing mail of the selected or all users to the Vaultastic servers.

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  • 3. Is there any plugin or extension to GSuite for Work?
     

    No, the Vaultastic interface is independent of the Google Apps end user interfaces. Depending on the rights assigned by the Vaultastic administrators, end users can access their Vaultastic accounts through a simple and secure web interface.

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  • 4. Any special considerations for views in the archiving, retrieval, or deletion processes?
     

    The Vaultastic admin can control the following
    1. The access to the Vaultastic accounts
    2. The ability to download or export mail from the self service portal
    3. The access to the eDiscovery data

    Mails once archived in Vaultastic can only be automatically deleted according to the retention policy selected. Neither the end users, nor the admins can delete mails.

    User accounts in Vaultastic can be deleted only by users having the senior admin role.

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  • 5. Does Vaultastic maintain the data classification of GSuite for Work?
     

    To keep the end user interface simple, all mails archived are classified as received (available in the Inbox) or sent (available in the Sent Items) by the user.

    Folder structure in the primary account is not replicated to Vaultastic.

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  • 1. Do we need to deploy any software or database on the Hosted Exchange setup?
     

    No, the Vaultastic connector for Hosted Exchange uses the journaling feature of Hosted Exchange to send a copy of every mail sent and received by the selected users to an independent Vaultastic store.

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  • 2. Any special considerations for views in the archiving, retrieval, or deletion processes?
     

    The Vaultastic admin can control the following
    1. The access to the Vaultastic accounts
    2. The ability to download or export mail from the self service portal
    3. The access to the eDiscovery data

    Mails once archived in Vaultastic can only be automatically deleted according to the retention policy selected. Neither the end users, nor the admins can delete mails.

    User accounts in Vaultastic can be deleted only by users having the senior admin role.

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  • 3. Is there any plugin or extension to Hosted Exchange Web access?
     

    No, the Vaultastic interface is independent of the Exchange Online end user interfaces. Depending on the rights assigned by the Vaultastic administrators, end users can access their Vaultastic accounts through a simple and secure web interface.

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  • 4. What configuration is needed on the Hosted Exchange, Exchange Online domains?
     

    Hosted Exchange,Exchange Online domain administrators have to configure journaling to forward copies of incoming and outgoing mail of the selected or all users to the Vaultastic servers.

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  • 5. Why doesn't Vaultastic support an IMAP connector to Hosted Exchange,Exchange Online?
     

    An IMAP access replicates the state of the primary mail box.
    The Hosted Exchange, Exchange Online connector for Vaultastic stores a copy of every incoming and outgoing mail using the journaling feature of O365. This ensures that even if mails are deleted from the primary email server, they are intact in Vaultastic.

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  • 1. What are the different file formats supported?
     

    HDU supports email migration from PST/EML/BOX files.

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  • 2. What can I do with the Historical Data Upload application?
     

    Using the HDU, you can upload historical email data from live mail boxes or available in files such as PST/EML/MBOX into Vaultastic mailboxes. For a overview of the process of uploading historical email data to Vaultastic, refer to www.vaultastic.com/migration.

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  • 3. Can we migrate data stored in ".tar" format on to Hold plan?
     

    This depends on the original format of the email in the tar file. Native support is available for EML and PST file. For other formats contact the Vaultastic support team.

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  • 4. Is there any limit on the amount of historical data I can upload?
     

    Upload of historical data is available only the users who have subscribed to the TRACER, DURABILITY and HOLD plans of Vaultastic.

    The TRACER, DURABILITY plan has a provision for unlimited storage, which means that you can upload any amount of historical mail data belonging to that user. You will be billed for holding the data at the rate specified here

    The HOLD plan is billed by the storage consumed, but there is no limit on the amount of data you want to store for the HOLD plan users.

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  • 1. What is the eDiscovery feature in Vaultastic?
     

    The eDiscovery module helps users to quickly search across the Vaultastic accounts.

    For more details click here.

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  • 2. How eDiscovery works in Vaultastic?
     

    The eDiscovery module of Vaultastic allows users to search across mailboxes and folders. Vaultastic uses an advanced indexing mechanism to ensure quick and accurate results even for very large volume of email data. Whether or not a user's data is indexed is controlled by the user's plan. Refer the topic How to enable E Discovery for users using plans
    In addition, the administrator of a Vaultastic domain can control the access to indexed data for individual users.

    By default, a new user created on Vaultastic can ONLY see his or her own data in the eDiscovery interface, provided the user is under a Tracer or Durability plan.

    And by default the admin users (postmaster and the registered user who is also assigned the admin role) can see the index data for all users under the Tracer or Durability plan. Note if there are no users in the Tracer or Durability plans, the ediscovery interface will not show any results for any query.

    To control the access to the indexed data, the admin can Give access ONLY to a fixed set of users OR give access to the indexed data of all users except for a fixed set.

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  • 3. Is eDiscovery available for all users?
     

    The eDiscovery module is visible to all. However the index will contain data only for users under the Tracer and Durability plans.
    Mails archived for users who are provisioned under Continuity and Hold plan are excluded in the eDiscovery search. You need to upgrade the plan for these users if you need to capture their mails in eDiscovery.

    Refer the link: Enabling eDiscovery for users

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  • 4. How to choose plans for users on Vaultastic
     

    In Vaultastic, every user has assigned a plan which determines the email retention period and the availability of data in the eDiscovery module.

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