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  • 1. Can I archive email from an on-premise mail server like MS Exchange, Zimbra, etc?
     

    Yes. Vaultastic supports a wide range of mail servers such as Zimbra, MS Exchange, Lotus Domino, MDaemon, Postfix, Mithi SkyConnect, and Mithi Connect Xf, etc.

    You can configure a forwarding or journaling rule on the primary mail server to secure a copy of every incoming and outgoing mail to Vaultastic.

    Mails from all MS Exchange versions which support journaling can be backed onto Vaultastic. This includes MS Exchange 2007, MS Exchange 2010, and MS Exchange 2013.

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  • 2. How do I restore a few email or the entire mailbox of a user from Vaultastic?
     

    As an admin/user of Vaultastic, you can export mail from your Vaultastic account and restore it into your live mailbox.
    Please refer to this document for the Steps to export email from Vaultastic

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  • 3. Where is my archived email data stored?
     

    The deployment of your Vaultastic account is an AWS region of your choice. Currently, Vaultastic SaaS is available in the APAC region (Singapore) or the India region.

    Your data is stored on elastic cloud storage objects offering extremely high durability.

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  • 4. Can I have a captive Vaultastic deployment on-premise?
     

    No, we do not support deploying Vaultastic on an on-premise infrastructure (bare metal or virtual). Vaultastic is a cloud-native SaaS powered by AWS.

    A SaaS offers guarantees via an SLA, is secure, and cost-effective for cloud workloads since you don't have to deploy and manage infrastructure.

    For very large and special requirements (such as data residency), we could deploy a captive Vaultastic setup on the AWS cloud, which is private and dedicated to you.

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  • 5. I backup my Mail server regularly. Do I still need Vaultastic?
     

    It's great to know that you are maintaining regular backups of your mail server. However, please note that all actions on the mailstore including deleting of mail or mailboxes are reflected in the periodic backups.

    Therefore if a user deletes mail, the next backup will not contain the deleted mail.

    Vaultastic in contrast secures a copy of all emails before delivery. This ensures that even if a user accidentally or intentionally deletes mail from the primary mailbox, it is still available in the Vaultastic store.

    Long story short, a periodic mail server backup cannot replace an automatic email archival.

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  • 6. Does Vaultastic archive instant messaging, calendar, file store, videos and other sources of data?
     

    At this point in time, Vaultastic archives only email data.

    We do have plans of incorporating other forms of conversations and data from other sources as part of the archival process in the near future.

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  • 1. Can I get access to my archived mail data, if I decide to cancel the service?
     

    Yes, sure you can.

    Mithi is a custodian of your data and not the owner.

    You can use the Export functionality of Vaultastic to pull out your data. If the data size is very large, you have the option of receiving this via a physical medium, the AWS snowball. Please note that the export process is billable on a per GB basis, along with any services if you require and the use of the AWS snowball if required. The use of these resources is tracked by our billing system to be added to your monthly bill.

    Once you cancel the service, you will not be able to access your data, and the data will be marked for automatic deletion by our systems.

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  • 1. What happens when I disable or delete an account on the primary mail server?
     

    Even if you disable or delete an account on the primary mail server, the corresponding account on the archive domain on Vaultastic remains active. You can continue to refer to the historical mail of that user via this archive account.

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  • 2. Can I disable Print, Download, Reply, Forward of email from the Vaultastic application?
     

    Yes. Via the admin panel, you can control Vaultastic application features such as the ability to print, download, and the ability to reply or forward an email from the Vault.

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  • 1. What capabilities are available to a user of the Vaultastic application?
     

    A user who has been given access to the Vaultastic Application can

    a. Login to the Vaultastic application

    b. Using ediscovery search for email in his own Vault.

    c. If the admin has expanded the scope of ediscovery for this user, then the user can search for emails in the Vaults of other users.

    d. The user can download a summary of the search results, export the emails from the search results and/or initiate a collaboration thread on the search results by exporting the results into Ideolve. Learn more about getting the most from search results

    e. If the admin has allowed the user to reply, forward to email from the Vaultastic application, the user can do so for each email.

    f. The user can view, print, and download each email from the search results.

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  • 2. What happens if a user deletes email from the primary mail account? Will the email also be deleted from the Vault?
     

    Vaultastic stores a separate physical copy of the email in a separate operational infrastructure on the cloud. Any action on the mailboxes of the primary mail solution will have no impact on the email archived into the Vaults.

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  • 3. Will a user be able to see all his personal folders in the Vault?
     

    The Vault for a user in Vaultastic has no knowledge of the structure of the user's mailbox on the primary mail solution. It simply has a copy of all emails sent and received by the user.

    The user can however leverage the "Saved search" capability of Ediscovery in the Vaultastic Application to create any number of virtual folders accessible via a single click.

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  • 1. How safe, private is my data on Vaultastic?
     

    Vaultastic protects your data at multiple layers and adheres to the cybersecurity guidelines of several Industry regulatory bodies. You can learn more about the security framework of Mithi's cloud platform here.

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  • 2. I need to download about 2 TB of email data from the Vaultastic archive store, is there a way to do this easily?
     

    It is easy to download email data from Vaultastic. You can learn more about Retrieving data in bulk from Vaultastic.

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  • 3. Is Vaultastic enabled to detect Spam email?
     

    Vaultastic is not equipped with an anti-spam engine. It's configured to archive all emails which are received.

    Malware detection and control is an upstream job and is left to the primary mail solution.

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  • 1. Do we need to deploy any software or database on the Microsoft Office 365 setup to enable archiving of email data?
     
  • 2. With Microsoft Office 365 on Azure and Vaultastic on AWS, will the email data be archived across cloud providers?
     

    Yes. Configuring Vaultastic for mail domains hosted on Cloud email services such as Microsoft 365 or Google Workspace ensures that a physical copy of every mail sent and received is available on the AWS cloud.

    This multi-cloud strategy reduces your risk of vendor lock-in as you control your most critical data in an independent infrastructure.

    Read More: I already use Microsoft 365 on the cloud. Do I still need a separate archiving solution?

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  • 3. Can I archive emails of selected users only?
     

    Yes. You can archive emails only for a selected set of users using the journaling configurations on Microsft 365.

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  • 4. Can I migrate my legacy email data in PST formats?
     

    Yes. You can add vaults (corresponding to mailboxes on your MS 365 environment) and import your PST files into these vaults. The email data, once imported, is now available in a search-ready form.

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  • 5. How do I access, search, and extract my archived email data on Vaultastic?
     

    Vaultastic offers role-based access to your archive data.

    Depending on your use case, you can enable individual user access, department-level access, or complete auditor-level access.

    The Vaultastic app is a cloud web application accessed anywhere using a browser.

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  • 1. Can I archive emails from G Suite? How to configure G Suite for work domains?
     

    Can I archive emails from G Suite?

    Yes. You can archive emails from G Suite (Formerly known as Google Apps).

    Vaultastic offers secure email archiving on the cloud for all the mails & attachments for Google Apps for Work.Use Vaultastic to ensure that you have a tamper-proof and read-only copy of the mailboxes hosted on G Suite at a secondary location.

    Retrieve each copy of an email from Vaultastic which is deleted from the primary mailbox by mistake or deliberately.

    Go through the presentation to learn How Vaultastic works?

    How to configure G Suite for Work domains?

    G Suite for Work domain administrators need to configure mail routing rules to forward copies of incoming and outgoing mail of the  selected or all users to the Vaultastic servers.

    Do we need to deploy any software or database on the G Suite setup?

    No. You don't have to deploy any software or database on the G Suite setup. Use the mail routing feature of G Suite to archive mail from your primary email domain. This forwards mail from the primary email server to the Vaultastic servers.

    Is there any plugin or extension to G Suite for Work?

    No, the Vaultastic interface is independent of the G Suite end user  interfaces. Depending on the rights assigned by the Vaultastic  administrators, end users can access their Vaultastic accounts through a  simple and secure web interface.

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  • 2. Do we need to deploy any software or database on the GSuite setup?
     

    No, G Suite administrators would need to configure mail Journaling rules to send copies of incoming and outgoing mail of the selected or all users to Vaultastic.

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  • 3. Is there any plugin or extension to G Suite for Work?
     

    No, the Vaultastic application is independent of the G Suite interfaces. Depending on the rights assigned by the Vaultastic administrators, end users can access their Vaultastic Vaults through a simple and secure web interface.

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  • 4. Does Vaultastic maintain the data classification of G Suite for Work?
     

    To keep the end-user interface simple, all emails are archived in a central repository and accessible to the user via an ediscovery UI. The user can leverage "saved searches" in the ediscovery interface to create any number of virtual folders accessible on a single click

    Vaultastic has no knowledge of the folder structure or organization of emails on the primary mailbox.

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  • 1. Do we need to deploy any software on the Hosted Exchange setup for integration with Vaultastic?
     

    No, the Vaultastic connector for Hosted Exchange uses the journaling feature of Hosted Exchange to send a copy of every mail sent and received by the selected users to an independent Vaultastic store. This capability does not require any additional software or tool to be installed on the Hosted Exchange setup.

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  • 2. What configuration is needed on the Hosted Exchange, Exchange Online domains?
     

    Hosted Exchange, Exchange Online domain administrators have to configure journaling to forward copies of incoming and outgoing mail of the selected or all users to the Vaultastic servers.

    Learn more about configuring Office 365 and MS Exchange to archive email to Vaultastic

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  • 3. Why doesn't Vaultastic support an IMAP connector to Hosted Exchange, Exchange Online?
     

    Vaultastic protects email using the journaling capability of the primary mail platform. This ensures that a copy of every email is sent to Vaultastic in real-time, BEFORE delivery. Thereby ensuring that even if emails are deleted from the primary mailbox, they continue to remain intact on Vaultastic

    An IMAP based archiving connector would be periodic and therefore doesn't ensure that all email would be archived.

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  • 1. What are the different email file formats supported for Import into Vaultastic?
     

    Legacy email data is imported into Vaultastic using Mithi's Legacyflo email migration tool

    The Legacyflo migration tool supports email migration from PST, EML, and MBOX file formats.

    The solution can also import MS Exchange EDB files and Lotus Notes NSF files using third-party converters.

    Learn more about importing email data into Vaultastic

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  • 2. Can I import legacy data after I have started archiving fresh live email?
     

    Yes. In fact, this is a highly recommended approach where you start archiving live data after you are on-boarded, which works to secure a copy of all your email from that moment.

    Once you have the live archival process in place, you can work on your migration strategy, which includes the choice of data to migrate, which users to target first, what methods to use, and so on. You may also have to create a team to plan, supervise, and execute on this.

    Importing legacy data does not interfere with the live archiving.

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  • 3. Is there any limit on the amount of legacy email data I can import into Vaultastic?
     

    No. Vaultastic is billed in one dimension by the volume of storage purchased/consumed and hence carries no limit on the amount of legacy email data you want to import.

    Learn more about importing legacy email data into Vaultastic.

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  • 1. What do our Financial services industry regulators expect from us?
     

    In a nutshell, your regulators want you to deliver a reliable, always-on, and secure experience to your customers and keep all static and transactional data safe and secure for an extended period in an easily discoverable form and all within the country’s boundaries..

    And they will hold you accountable for not complying with their regulations using audits, reporting, and penalties as the main tools.

    Since email is a primary mode of internal and external communication, the regulator expects you to securely preserve all email data of active and former employees for a minimum of 7 years in a search-ready form. Vaultastic can help

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  • 2. Does Vaultastic provide data residency within the country boundaries?
     

    Yes. Vaultastic offers a choice of regions for storing your data, ensuring compliance with data residency regulations of governments and industry bodies. Learn more about Vaultastic’s security framework.

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  • 3. Will Vaultastic encrypt all data as per the cybersecurity guidelines of our financial services industry regulator?
     

    Yes. All data is encrypted at rest and in transit. Learn more.

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  • 4. Does Vaultastic’s platform support a disaster recovery site, as per the guidelines of our financial services industry regulator?
     

    Vaultastic delivers 11 9’s of durability by storing immutable copies of your email data in multiple geographically apart availability zones (data centers) of AWS. Learn more.

    As a perpetual archive in an operational cloud infrastructure separate from your primary mailing solution, Vaultastic assures that your archived emails are available for compliance on-demand.

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  • 5. How secure is my data in the Vaultastic cloud?
     

    Bulletproof. We have a 42-point security checklist covering multiple layers in a shared security model to keep your data secure IN the cloud. Our security framework covers configurations along with the entire flow. Learn more.

    In addition to regular independent vulnerability scans, the entire platform undergoes an FTR (Foundational Technical Review) annually by AWS to cover security amongst many other checkpoints.

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  • 6. Does Vaultastic adhere to the relevant Data Privacy acts of the governments?
     

    Data Privacy, in line with the Personal data protection bill 2019 or any bill of any country, is a shared responsibility model. 

    The cloud platform has no way to know/interpret the content or context of the data coming in. Our job is to process the data as specified and safely store it in our archive.  

    Choosing what data to collect, store and delete when the need arises and more is your organization's responsibility. 

    It may help if you can review how we apply this shared responsibility model while helping our EU customers comply with GDPR (having similar constructs to the personal data protection bill of 2019 or most other acts/bills).

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  • 7. We will be storing large volumes of email data on Vaultastic. How will we be able to extract all our data if needed? What is your data exit policy?
     

    You own your data; it's like your jewelry in the bank's locker. We are simply custodians of your data. We boast the most customer-friendly data exit policy amongst cloud data management offerings. 

    Due to our unique pay-per-use model, you are under no long-term contract. You are free to exit at any point in time. You can export all your data before you cancel the account, or if the data is too large, you may request that we ship this to you on a physical medium. 

    Our data exit policy is customer-friendly and quick. The export of data or the physical data shipment attracts a pro-rated charge for data movement. Our proposal documents the data export charges.

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  • 8. How do I access, search, and extract my archived email data on Vaultastic?
     

    Vaultastic offers role-based access to your archive data. 

    Depending on your use case, you can enable individual user access, department-level access, or complete auditor-level access.

    The Vaultastic app is a cloud web application accessed anywhere using a browser.

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  • 9. Can I provide secured, selective access to mail vaults on Vaultastic to an external auditor in an audit scenario?
     

    Absolutely and it's a recommended practice to optimize productivity. 

    Once you receive a data access request, you can enable auditor access and allow secure, read-only access to selected vaults

    You can also control whether the auditor can export the data, print it, or forward those emails. Once the audit is complete, you can disable access.

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  • 10. How can I move 15TB of legacy email data in PST files to Vaultastic? How will this impact my cost?
     

    Vaultastic integrates Legacyflo, the scalable migration tool, which can very easily import this data into respective vaults. Considering the size, we may recommend using the AWS snowball to physically move this data into the cloud to speed up the import. 

    For such extensive data and as it grows further, Vaultastic can deploy storage tiering to segregate recent, frequently used emails in the Active (hot) store and aging infrequently used emails into the Inactive (cold) store to optimize costs of long-term retention of high volume data up to 60%.

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