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  • 1. Can I archive email from Mithi SkyConnect or Mithi Connect Xf?
     

    Yes. Mithi SkyConnect and Mithi Connect Xf can be configured to archive a copy of mail to Vaultastic.

    Note that for Connect Xf setups (on premise), the archival will happen over the Internet link leading out of the on premise setup.

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  • 2. How fast is the search for mail in Vaultastic?
     

    Vaultastic allows you to search for any mail of a user using the fast and intuitive search interface via the self service portal (webmail client). What would typically take days to retrieve from tapes and other methods will now take minutes.

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  • 3. Do you have a choice of AWS regions to deploy my Vaultastic account?
     

    Yes, currently you have a choice of two AWS cloud regions to deploy your Vaultastic account, viz. Singapore and India.

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  • 4. If I want to restore any user archival, what is your plan of action?
     

    As an admin /user of the Vaultastic domain, you can export mail from your Vaultastic account and restore into your live mailbox.
    Please refer this document for the

    Steps to export the mail from the Vaultastic domain.

    You can also watch this video on How to Export Email from Vaultastic Account.

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  • 5. Who are Vaultastic competitors?
     

    On a general basis Google Vault and Microsoft Vault can be seen as competitors, however in terms of the technical aspects, features and price, currently there are no solutions that compete with the flexibility, wide compatibility to almost any primary mail platform and performance of Vaultastic.

    We are the only solution which offers our customers the flexibility to mix plans for their users base e.g. we can allow a customer a have a few users on DURABILITY (e.g. top management), another set of users on the TRACER plan (e.g. the financial people) and the rest of the people on CONTINUITY.

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  • 6. How do you compete with Veritas and related enterprise backup softwares having archival solutions?
     

    Vaultastic offers the following advantages:
    1.Ease of use
    2.Cost
    3.Simplicity
    4.Advantages over other on premise archiving solutions:

    • SaaS - pay per use
    • 99.99999999999% durability of data and 99.99% uptime
    • Auto scaling for storage
    • Auto upgrades for hardware and software
    • Zero capex for hardware and software infrastructure
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  • 7. As per US law, its Govt can see any data on the servers located in US, your take on this?
     

    This is part of the US governance laws and all citizens are aware of this. Such laws vary from country to country.

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  • 8. I have hosted my email domain on a server hosted at my data center. Can I backup mail to Vaultastic?
     

    Yes. Vaultastic supports a wide range of mail servers such as Zimbra, MS Exchange, Lotus Domino, MDaemon, Postfix etc.

    You can configure a forwarding or journaling feature of the primary mail server to secure a copy of every incoming and outgoing mail to Vaultastic.

    This ensures that you have a read only and tamper proof copy of every mail on the AWS cloud that can be accessed by end users using the self service portal.

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  • 9. Can I backup or archive mails from a hosted Microsoft Exchange server?
     

    Yes. You can backup or archive mails from MS Exchange setups (hosted and on-premise). This ensures that a read only and tamper proof copy of every mail is saved at a secondary location.

    You can use the journaling feature of MS Exchange to forward a copy of incoming and outgoing mail for selected users from the MS Exchange server to Vaultastic.

    Go thorough the presentation to know How Vaultastic works?

    Mails from all MS Exchange versions which support journaling can be backed onto Vaultastic. This includes MS Exchange 2007, MS Exchange 2010 and MS Exchange 2013.

     

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  • 10. Why should I trust Vaultastic?
     

    These are some of the reasons you can trust your mail data with us.
    a.We understand email, storage and security. From the Email experts who have been serving over 500K business users across leading enterprises over a decade now.

    b.The Vaultastic platform is proven across thousands of users who are already using this to safe keep their mail.

    c.The Vaultastic platform is hosted on the reliable and secure AWS cloud platform. This infrastructure comes with guarantees on uptimes and data durability.

    d.The Vaultastic platform is designed to be tamper proof at all levels. No possibility of accidental deletion of mail. No possibility of viewing information since data stored is encrypted. The user and administration access is over secure encrypted channels. Strong audit logs to track activities and more.

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  • 11. If I have configured Vaultastic do I still need to have a mail server backup?
     

    A mail server backup is taken periodically, typically once a day and is a backup of the software as well as the data. It is a snapshot of the state of the system at that point in time and is usually used to restore the service to the same state in case of a breakdown.

    Therefore it is still necessary to take a mail server backup even if you have configured Vaultastic for all the users.

     

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  • 12. Will the backup be in real time or at some specific time?
     

    Vaultastic offers real time backup. Since the archiving is configured for real time transfer of incoming or outgoing mail, users should be able to see mails sent and received almost instantaneously in the archive account (except for a new user created using the auto provisioning, where there may be a delay for accessing the archive account).

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  • 13. Where is the data stored?
     

    The deployment of your Vaultastic domain is on the AWS data centers either in the APAC region (Singapore) or you can choose to deploy it at the Mumbai AWS data center.

    The email backup on Vaultastic ensures 99.999999999 (11 9s) data durability.

    The mail store is tamper proof and private. Email cannot be deleted intentionally or un-intentionally by end users or administrators.

     

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  • 14. Can you deploy Vaultastic for me on my premises?
     

    No, we do not support deploying Vaultastic on an in premise infrastructure (bare metal or virtual). Vaultastic is a shared cloud based service (SaaS) and is the most cost effective for enterprises, who don't have to deploy and manage infrastructure. They simply consume the services.

    Vaultastic servers and storage are hosted on the AWS cloud. We are open to a region specific deployment on any of the AWS regions (including the India region for organizations whose data must be within India). However, there is no option to deploy Vaultastic on your servers in your data center.

    For very large and special requirements (such as data residency), we could deploy a captive Vaultastic setup on the AWS cloud, which is private and dedicated to the customer.

     

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  • 15. What measures are taken to ensure service availability?
     

    The service runs off the AWS cloud, which guarantees 99.99% infrastructure availability. This ensures that the base platform for the application is extremely reliable and safe. The storage has multiple levels of redundancy and availability, thus ensuring 11 9’s of durability of data. In addition the Vaultastic system is designed with inbuilt redundancies, fail over mechanisms and multiple mail route paths to ensure maximum uptime. Over and above that, the system is monitored 24/7 using automated tools and supervised by a NOC team.

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  • 16. I take regular mail server backup, why do I need Vaultastic?
     

    All actions on the mailstore including deleting of mail or mailboxes is reflected in the backup.

    Therefore if a user deletes mail, the backup will also not contain the deleted mail.

    Vaultastic in contrast, secures a copy of all the mail sent and received by a user at a secondary location. This ensures that even if a user accidentally or intentionally deletes mail from the primary mailbox, it is still available in the Vaultastic store.

    Recommended reading: Email archiving, backup and journaling: What is the right strategy to secure email data?

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  • 17. Can emails be archived from any running exchange sever to Vaultastic?
     

    Yes. You can archive or backup mail from hosted and on-premise MS Exchange setups. This ensures that a read only and tamper proof copy of every mail is saved at a secondary location.

    You can use the journaling feature of MS Exchange to forward a copy of incoming and outgoing mail for selected users from the MS Exchange server to Vaultastic.

    Mails from all MS Exchange versions which support journaling can be backed onto Vaultastic. This includes MS Exchange 2007, MS Exchange 2010 and MS Exchange 2013.

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  • 18. Can our team visit the site where archival data is stored for audit purpose?
     

    To maintain the highest level of security, the location of the data centers is not made public and no visitors are allowed into the premises.

     

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  • 19. Is Vaultastic compatible with IBM Verse?
     

    IBM Verse is the new collaboration platform from IBM which uses Lotus Domino server in the background.
    Vaultastic can be used to archive Domino mails using the journaling feature of Domino.

    Refer: How to set up Lotus Domino for archiving?
    Specify settings related to the version deployed can be adjusted during the POC.

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  • 20. Which hosted servers does Vaultastic support?
     

    Vaultastic can be configured with any hosted server that supports journaling and mail forwarding such as G Suite, Office 365, Hosted Exchange, Mithi SkyConnect and other cloud solutions.

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  • 21. Does Vaultastic archive instant messaging, calendar, file store, videos and other sources of data?
     

    Vaultastic archives only email data. However chat transcripts, calendar meeting requests alerts and attachments which are part of the mails are all archived.

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  • 22. How cost-effective is Vaultastic?
     

    Vaultastic (and other Mithi SaaS products) are sold on a pay per use basis.

    In the pay per use model, you don't is pre-purchase any resources. You simply start using any or all of our products. At the end of the calendar month, you would get a prorated bill based on your consumption during the month. The min unit for proration is 1 day.

    Our billing dashboard will show one entry per customer per day for all products and the invoice will be made by totaling the actual usage per day. This will take care of storage growth and deletion within the month, user addition and deletion within the month and plan changes within the month (upgrading or downgrading any user's plan)

    Top benefits:
    - Optimize costs by Paying only for what you use
    - Consume first, pay later (no advance payment or commitment)
    - Pro-rata by day- handles growth and shrinkage of storage, users, and plans
    - Aligns to a calendar month to simplify accounting
    - No time bound contracts
    - No headache of pre-deciding volumes and then struggling to re-order when the license is consumed.
    - Can add and delete users, storage at will without contacting us. Simpler faster CX

    You can learn more about how Pay Per Use works.

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  • 23. Which on premise servers does Vaultastic support?
     

    Vaultastic  can be configured with any on premise server that supports journaling and mail forwarding such as MS Exchange, Lotus Domino, Zimbra, MDaemon and other mail servers.

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  • 24. Do you have knowledge discovery/e-discovery like in Google Apps or Office 365?
     

    Yes. The eDiscovery module of Vaultastic allows users to search across mailboxes and folders.

    For more details on accessing and searching using the eDisocvery module click here.

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  • 25. What is the archival plan Vaultastic follows? Is it hourly/daily/weekly/monthly? Can you please share the plans?
     

    Unlike taking email backups periodically, Vaultastic offers In-Line Email Archiving, in which all mails are archived even before they are delivered to the inbox, guaranteeing all the mails exchanged are always archived.
    You can check out and compare all the plans here

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  • 26. What about linux based qmail server backup?
     

    qmail supports email forwarding and journaling, therefore Vaultastic can be configured for backup with a qmail server.

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  • 1. What happens after 30 days of the free trial is over?
     

    During the 30 days of trial period, you and your team would have used the product to get a feel of its usefulness in your business environment.

    Before this 30-day period ends, you will receive alerts from the system prompting that the free trial is about to get over.

    Before or at the end of the 30 day period, you have the option to:

    a: Go in for a paid archiving plan by choosing one of the 3 plans.

    For this, you need to simply write in to support@vaultastic.com and inform us of your choice of plan and we will upgrade your plan for you. Our team will call you to confirm other billing details, like address, billing frequency, etc.

    b: Cancel your subscription

    If you feel that Vaultastic did not serve your purpose. For this you don't need to do anything. Vaultastic suspends your email archiving domain after the trial ends. It will stop accepting mail for archiving from your primary mail system. After another 7 days, all your archived data will be automatically deleted from our platform. Since we are always learning, we would appreciate if you can write about your experience and specifically about what didn't work for you and send us a mail at support@vaultastic.com

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  • 2. To try Vaultastic, will I need to make changes to my primary email setup? If so what kind of changes?
     

    Once we setup your email archiving domain on Vaultastic, all that you need to do is to enable your primary email setup to send a copy of every mail sent and received to Vaultastic. Typically this would be done for selected users, or all users depending on your requirement. The steps involved to do this would vary depending on the primary email platform.

    Read more about enabling email archival for your account.

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  • 3. Can I archive mails from my in-premise Mithi Connect Xf server?
     

    Sure, you can archive mails from Mithi Connect Xf server.

    Note that this would mean that a copy of every mail sent and received by all or selected users would be pushed to the Vaultastic cloud via your Internet Connection. It may mean that you may have to relook at the bandwidth capacity to ensure that users who are accessing mail from outside your environment, over this same Internet link, do not face a performance drop.

    Recommended read:

    4 Reasons To Consider Cloud Archival For Your On-Premise Email Solution

     

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  • 4. What is the free trial offer? How do I avail this offer? How is this trial offer, risk free?
     

    What is the 30 day Free trial offer

    Vaultastic offers you a risk free trial offer for 30 days. You can use the fully featured Vaultastic with unlimited storage.

    How to avail the free trial offer?

    It’s quite simple!
    You can respond to the mail you received, confirming that you would like to avail this offer.
    Or you can simply up for a free trial using the free trial form.
    In  both the cases, we will get in touch with you to gather some  technical  information like the domain name, your primary email setup,  etc. After information gathering, we will set up your email archiving domain on Vaultastic.  We will also guide you in configuring your primary  mail  server to enable email archiving.
    Once the setup is complete, you  will receive a welcome mail. This mail contains the instructions on how to access and use  Vaultastic’s Self Service and  Admin portal.

    How is this trial offer, risk free?

    1. Free from Financial Risk: Start the trial instantly, as no credit card or advance payment required. It is completely obligation-free.

    2. Trusted by over 500K business users worldwide:  Many of them are Fortune companies, who have been our customers for over 7-8 years.

    3. Archiving Solution by Email and Cloud experts: Mithi has been continuously developing and improving the email platform for over 10 years now. This same platform, delivered as an on-premise email and as a SaaS email service, drives the collaboration needs of demanding enterprises globally.

    4. Never, Ever Lose Data: Vaultastic offers 99.99999999999% data durability and 99.9% uptime. It is hosted on the highly secure AWS Cloud infrastructure. A superior design of AWS provides guarantees on the extremely high durability on the mail data stored with us and very high reliability on the service uptime.

    5. Your Data belongs to you only: Vaultastic stores the email data in encrypted and read-only format. Only you can access or download   this data. The data is secured in our enterprise email vault. Nobody else, not even our team can access this information. Once you cancel the subscription Vaultastic deletes your data automatically.

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  • 5. Do I need to pay anything upfront or provide my credit card details to avail of this offer?
     

    Nothing at all. No credit card details or advance payment is required. We just need your consent to try this very easy-to-use and most secure email archiving solution on the cloud.

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  • 6. During the 30 day trial period, how can I get any help regarding the use of the product?
     

    We have a 24/7 helpdesk team, who will respond to your queries about the product. Reach out to support@www.vaultastic.com

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  • 1. What are the options for billing frequency?
     

    We have simplified the entire consumption and billing process for our customers by moving to a pay per use model. In this model, you don't buy any resources upfront and instead go about using the service, grow or shrink as your workload changes and pay only for what you use at the end of the month. Learn more about how Pay Per Use works.

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  • 2. What happens to the data after the subscription period is over?
     

    Vaultastic (and all of Mithi's cloud products) are offered as SaaS solutions (now) with a Pay per use model.

    In the pay per use payment agreement model, you are not bound by any contracts and you can freely reduce or grow your usage at any time and cancel at any time.

    Our systems track your usage daily on all our services and generate a bill on the 1st of each month, aggregating your usage for the previous month. This accommodates growth/shrinkage in usage with a pro-rata of one day.

    There are two triggers to ending your pay per use agreement with Mithi

    1. You cancel the services
    2. You don't pay the monthly bill within the stipulated period from the date of the invoice.

    For point 1 above, the customer account and all associated data will be automatically marked for deletion and cleared during the scheduled data clean-up of our system.

    For point 2 above, accounts enter a suspension period. The suspension period lasts for 30 days. During this 30-day period, the administrator won’t be able to perform any changes or onboard new users via the administration console, while the end-user functions will unaffected for the first 15 days, after which the end-users will also lose access to their accounts. After 30 days to mark the end of the full suspension period, the customer account and all associated data will be automatically marked for deletion and cleared during the scheduled data clean-up of our system.

    This is an irreversible operation. To prevent this, please ensure that your account is reinstated before the end of the 30-day suspension period.

    All this is documented in detail in our SLA.

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  • 3. What happens when I have setup archiving for all the licensed number of users?
     

    After Mithi has launched the Pay per Use payment agreement model for consumption of our cloud services, this question is no more valid. There is no pre-purchased licensed number of users.

    We have simplified the entire consumption and billing process for our customers by moving to a pay per use model.

    In this model, you don't buy any resources upfront and instead go about using the service, grow or shrink as your workload changes and pay only for what you use at the end of the month.

    Learn more about how Pay Per Use works.

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  • 4. Which plan is appropriate for me?
     

    You can optimize costs by purchasing and mixing plans as per the roles of the user.

    For a set of users, it may suffice to have a short term backup of all their email along with a self-service portal to help them find their email when required. This will make the users more productive and reduce the burden on the IT teams. For this set of users, the Continuity plan, which stores mail for one year, is ideal.

    For another set of users, who work in the legal or finance department and their area of work falls under regulatory compliance, the Tracer plan is ideal. The Tracer plan supports the retention of email for up to 7 years.

    The Durability plan preserves email for life and is the most appropriate to store the email of users, whose data is critical and timeless.

    The Hold plan is a storage-based plan. Thus, the Hold plan is ideally suited to upload large volumes of legacy email data and have the email search ready at all times. Also, it is ideally suited to archive live email of users, whose email volume may not be very high. This helps optimize costs since the uptake on storage is slower.

    All these plans are offered on a pay per use payment agreement. Learn more about how Pay Per Use works.

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  • 5. How can I upgrade my subscription Plan?
     

    In the pay per use payment agreement, you can freely move users amongst the plans, add new users, delete users, delete data, and our billing platform will track your usage on a daily basis, and finally bill you only for what you used in the month.

    Hence, you are in full control of your consumption. The pro-rata for calculating the bill is daily.

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  • 6. Can I get access to my archived mail data, if I decide to cancel the service?
     

    Yes, sure you can.

    Mithi is a custodian of your data and not the owner.

    We recommend that before you cancel the service, you may download your data as PST files or a collection of EML files via the user vaults. Learn more here

    Alternatively, if the data size is very large, you have the option of receiving this via a physical medium, the AWS snowball.

    Please note that this process has billable elements in the form of export of data, services if you require and the use of the AWS snowball if required. The use of these resources is tracked by our billing system to be added to your monthly bill. Learn more about our pay per use billing model here.

    Once you cancel the service, you will not be able to access your data, and the data will be marked for automatic deletion by our systems.

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  • 7. How do I maintain my license?
     

    You don't have to maintain or track licenses anymore.

    We have simplified the entire consumption and billing process for our customers by moving to a pay per use model. In this model, you don't buy any resources upfront and instead go about using the service, grow or shrink as your workload changes and pay only for what you use at the end of the month (usage pro-rated by the day)

    Learn more about how Pay Per Use works.

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  • 8. What is price for downloading data from Vaultastic in Bulk?
     

    You or your users can export data from the self-service portal in either PST or EML files.

    There is a per GB charge associated with the export of data from Vaultastic. This is tracked by our systems as you use the system to export data through the month and will add this to your monthly bill. Learn more about exporting data from Vaultastic in this faq

    The import and export of data from Vaultastic are handled by our Legacyflo email migration tool.

    To learn more about the price of exporting/downloading data from Vaultastic using Legacyflo, you can use Mithi's simple pricing calculator.

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  • 9. What is the pricing model for Vaultastic?
     

    Vaultastic (and all of Mithi's SaaS products) are available in the pay per use pricing model.

    This means that you don't buy anything upfront, there are no contracts and no minimum commitments. You sign up and start using the products. Our systems will record your usage on a daily pro-rata and bill you only for what you used, at the end of the month. This will also track growth in usage and shrinkage in usage and adjust the bill accordingly.

    Vaultastic offers 4 pre-configured popular plans to help you optimally allocate resources to the users based on their role.

    Learn more about how Pay Per Use works.

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  • 10. What is the price for importing/uploading historical email data to Vaultastic?
     

    You can import historical mail data only for users subscribing to the HOLD plan.

    Mithi provides access to a DIY portal to help you import data into these vaults. The price of migrating data into a HOLD vault has 2 components

    1. The price per GB of the HOLD storage itself.
    2. A one time cost of actually migrating the data using the Legacyflo mail migration tool from Mithi.

    E.g. One HOLD user needs to import 15 GB of historical data. There will be a recurring monthly charge for 15 GB at the rate of the HOLD plan and a one-time migration charge for 15 GB.

    All this is tracked during the month and added to the monthly bill in arrears as part of our pay per use payment agreement.

    You can estimate the price of importing a certain volume of data using Legacyflo into Vaultastic HOLD by using Mithi's Simple pricing calculator. Enter the storage volume to be imported in the Vaultastic HOLD field and Legacyflo import field.

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  • 11. How do you bill for the variable usage of the Vaultastic service?
     

    Vaultastic (and all of Mithi's SaaS products) follow the pay per use billing model.

    In this model, your usage is tracked daily during the month and you receive a bill at the end of the month, accurately tracking your usage of all resources and services during the month. The measurement is on a daily pro-rata.

    Learn more about how Mithi's pay per use billing model works

     

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  • 1. Do I have to setup archiving for all the users of my domain, to use Vaultastic?
     

    You can choose to archive for all the users of your domain or for selected users. This entirely depends on the requirement of your business. This configuration has to be done on your primary email server.

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  • 2. Is it possible to migrate my existing mail data/archival data into Vaultastic? Is there an extra charge for this?
     

    Yes. You have to subscribe to the DURABILITY plan of Vaultastic and avail of the migration services from Mithi.

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  • 3. How do I provision users on the archive domain?
     

    You have two options for provisioning users on Vaultastic:

    1. You can enable the Auto User Creation property of your domain to create users automatically. (Recommended)

    2. You can provision users manually, either specifying one user at a time or in bulk.

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  • 4. Unregistered email-ids are ignored. What about alias addresses for registered accounts, how are they handled in Vaultastic?
     

    There are two ways to set up journaling on the primary mail platform:
    a. By defining a specific list of users, whose mail should be journaled
    b. By defining a general rule to archive mail for all users.

    Use the general rule with the Auto User Creation on Vaultastic enabled if you want to archive mail for all users on the domain. If you want to archive mail only for a subset, define the subset on the primary server.
    Mails sent to aliases will also get archived.

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  • 5. How is the AWS Infrastructure so Elastic?
     

    How is the AWS infrastructure so Elastic

    There are essentially two or three different aspects when it comes to elasticity. Firstly, when you think about elasticity, essentially you need the flexibility, so that whatever it is that you are operating, any set of resources that you are operating, it could be storage, it could be compute as in Vaultastic or it could be networking, databases, or any kind of advanced or high level services. The basic characteristic is that you want freedom with little or no lead time to scale up and scale down.

    One of the key reasons why the AWS platform and services are elastic, is because all operations that you perform, whether it is to store more data, to run more virtual machines, to scale out networking etc. are simply API operations. This means that you can perform these in software, you can perform these using either the console or utilities, or SDK’s and so on.

    All these operations complete in minutes or even seconds. For example if you are starting up new instances or databases, these will be available within minutes. If you are re-configuring them, if you are resizing them, if you believe in vertical scaling, if you make a choice to run an application on a certain instance type and then discover that it probably does not have enough memory or enough CPU capacity, you can then resize it, again, using API operations. Thus there is absolutely no possibility or no need for any human intervention, or any processes which can slow down the usual requirements around scaling up or scaling down.

    Secondly, there are no penalties, that means there is no upfront provisioning required and there are no minimums, or commitments when you use these services. Lastly we are continuously adding capacity, every single day. There are teams at AWS who are dedicated to simply continuously add capacity and refresh the underlying platform, in terms of the actual hardware, the software, the configuration and all of the operational processes around delivering these to our customers.

    If you take just compute, the Vaultastic product itself will operate using certain virtual machines on the EC2 service. You can provision any number of EC2 instances which have limits. These limits are on every AWS account for each of the service. These limits are nothing but simple mechanisms for protection. Because all these operations are API operations and these are operations that can also be called from software, it might happen that, due to let’s say, a bug, or maybe due to some accident or human error, customers might end up accidentally spinning up large number of EC2 instances or VM’s.

    For example, say you wanted to start maybe 9 instances, but due to a typo, you ended up creating 99 instances or 900 instances. These limits will give you some small number that you can routinely provision. When you are aware that your requirements exceed these numbers, you simply communicate a change request before hand, which lets us know that you need to provision more capacity.

    The elastic load balancing service as the name says is elastic in nature. Unlike conventional load balancing where you must manage the infrastructure that is used, the elastic load balancing service is designed to automatically grow and shrink to make sure that any amount of load can be sent to your back end applications that are serving the traffic.

    Similarly, your back-end applications themselves can be part of what is called an auto scaling group. The auto scaling group is a mechanism where the size of your fleet can grow or shrink on demand, based on the load that is currently hitting your application.

    The auto scaling group works by itself to perform both scale out events and scale in events, with the scale out events adding capacity when needed. Either based on increases to traffic or scheduled events such as you know that certain applications are busy only at certain times of the day, or certain days of the week, you can perform scale out actions during those times, or ahead of those times and then you can do scale in actions automatically, when you don’t want to be running a larger fleet. Therefore the scale in actions will automatically retire the instances when you no longer need a large fleet of instances.

    Another service which has elasticity built into it includes what we call server less computing, using lambda. In Lambda, you simply write some code to execute a function and we take care of all of the infrastructure management and execution of the code. We also scale it to the number of invocations, which could be thousands of invocations every second.

    A higher level service using elasticity is Amazon DynamoDB. In this case as well, elasticity is built in because you could put in unlimited data into a DynamoDB table. DynamoDB tables are the unit of usage. There is no limit to the number of items and there is no limit to the total amount of data that you could have in a DynamoDB table. We routinely have customers who store billions of data items and petabytes of data in tables provided by this service.

    Finally, unlike conventional storage, the elasticity in terms of the storage on AWS, does not require you to tell us or tell a service before hand, the amount of storage you need. A single object can be as large as 5 terrabytes and you can have unlimited number of objects per bucket. Also the service itself, the API’s, the S3 API’s will routinely scale, everyday, where we are handling a large volume of requests from our customers in terms of the number of operations per second.

    In conclusion, if you are considering storage from some of these different categories of workloads, whether related to primary storage or to the Migration, Bursting or Tiering requirements. You are able to take advantage of our storage services as well as the elasticity so that you can meet different kinds of requirements.

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  • 1. What is the difference between Storage and Lifetime, in Vaultastic?
     

    The storage is the cumulative total of the consumption by all users on the archive domain. The Lifetime is the time for which a mail is maintained on the server.

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  • 2. In case of historical data, how does the lifetime work?
     

    The ability to import historical data is available with the plan which has a forever lifetime. Historical or new mail will never be automatically deleted under the subscription period.

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  • 3. Is the content of the mails visible to both the Customer Admin as well as the Vaultastic Admin?
     

    Vaultastic or Mithi Admins do not have access to any mail secured in Vaultastic.

    Every Vaultastic domain has two admin roles, a senior admin and a junior admin.

    Users who are assigned the senior admin role can search any user’s mail.

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  • 4. Which mail is archived?
     

    That depends on the configuration in the primary server. You can configure your primary server to archive incoming, outgoing, internal or all mail for the selected users.

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  • 5. What happens when I disable or delete an account on the primary mail server?
     

    Even if you disable or delete an account on the primary mail server, the corresponding account on the archive domain on Vaultastic remains active. You can continue to refer to the historical mail of that user via this archive account.

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  • 6. Can I disable print, download or export an email?
     

    Yes. The admin panel allows you to control the self service portal features such as the ability to print, download and the ability reply to or forward a mail.

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  • 1. What all can a user do with her Vaultastic account?
     

    Using Self service portal a user can view, print and download selected mail. Users also have an option to download the mails from the selected folder (Inbox or Sent Items) as a zip with EML files or as a PST file. Users can also forward and reply to a mail in the archive.

    In addition users can navigate to the eDiscovery module to search for mail in all accounts they have rights to monitor.

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  • 2. What happens if a user deletes mail from the primary account? Will the mail from the archive also be deleted?
     

    No, the archive store is separate from the primary mail store and mails in the archive mail messages are secured from accidental or intentional deletion from the primary account.

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  • 3. How long does an export take?
     

    The time for export depends on the size of the folders and the search. When you request for an export, an offline job request is sent to the system. These jobs are usually scheduled at predefined intervals. The exported data will be available for download once the job execution is finished. The link to download the mail will be sent by email.

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  • 4. How does my user access the mail in her Vaultastic account?
     

    Each user can get access to a self service portal on Vaultastic. As an administrator, you first enable the user’s access to the self service portal.

    She then accesses her Vaultastic account via the URL (for example https://baya-in.www.vaultastic.com) and uses the “forgot password” application to reset her password. The primary email id is where she will receive an OTP to reset the password.

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  • 5. Will a user be able to see all his personal folders in the archive account?
     

    No. To maintain simplicity and allow quick search, the archive account will have only two folders, the Inbox and the Sent Items. All mail received by a user will be available in the Inbox, irrespective of the filters on the primary mail server. All the mails sent by a user will be available in the Sent Items folder.

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  • 6. How does the archival work from the end users point of view?
     

    Each user has access to a tamper proof self service portal on Vaultastic. A user can search through mail, view, print and download selected mail. The user CANNOT delete mail from the archive store. The user also has an option to download the mails from the selected folder (Inbox or Sent Items) as a zip with EML files or as a PST file. The user can also forward and reply to a mail in the archive.

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  • 1. How safe, private is my data on Vaultastic? What are the documents supporting this?
     
    How safe is my data on Vaultastic

    Why storing data on the AWS cloud is Secure, Private and Safe

    The email data, which is archived is stored on the AWS cloud storage by the Vaultastic system. Vaultastic guarantees data security. The data is secured as explained below

    Stage 1: Deposit of the email into the Archive store on Vaultastic.

    Mail from your primary mail platform (which could be in premise or on the cloud) is pushed into the Vaultastic cloud using the journaling feature of your mail platform. These mail travel over a secure network since all paths leading into Vaultastic are secured with SSL (256 bit). This means that there is no possibility of wire tapping or sniffing.

     

    Stage 2: Storing the mail on the hierarchical cloud store on AWS

    The mail received by Vaultastic in Stage 1 are delivered into the user's Vaultastic archive mailbox on the hierarchical store and locked to the user's credentials. This storage cannot be accessed and read by any of the server operators, maintenance staff or any other means. These mail can only be loaded via the end user's credentials, when he accesses the self service portal to view the archived mail. There is no other way to view those mail.

     

    Stage 3: Safety, Durability, Privacy of the Cloud Store on AWS

    The mail data is stored in a hierarchical storage on the cloud spanning a hot store, warm store and a cold store (by age of the data). The data is encrypted and stored for additional security. This data can only be decrypted by the particular instance of the Vaultastic setup, which accesses the store.
    Amazon cloud storage uses one of the strongest block ciphers available – 256-bit Advanced Encryption Standard (AES-256).
    AWS participates in the EU-US Privacy Shield framework. Click here to learn more. Also have a look at this link.
    AWS’s alignment with ISO 27018 has been validated by an independent third party assessor. ISO 27018 is the first International code of practice that focuses on protection of personal data in the cloud. It is based on ISO information security standard 27002 and provides implementation guidance on ISO 27002 controls applicable to Personally Identifiable Information (PII) processed by public cloud service providers. This demonstrates to customers that AWS has a system of controls in place that specifically address the privacy protection of their content. For more information, please visit the AWS ISO 27018 FAQ.

    Stage 4: Accessing the archived email from Vaultastic

    The end user or the administrator can login to the self service portal and access the archived mail of the user ONLY from the secured web portal. There is no other way or protocol to access the archived mail content. The system does not support IMAP or POP for accessing the archive account. The web portal is accessed over SSL (256 bit) and is protected by a password, which is controlled by strict password policies (complexity, length, history, lockout, and age). In addition, even tighter controls can be established to secure the region of access (e.g. archive accounts can only be accessed from the office network and only from a fixed IP or IP range).
    No deletion is permitted by any user or administrator on the Archive accounts in Vaultastic. This makes it tamper proof.

    Stage 5: Download mail from the Archive account of a user on Vaultastic

    The end user or the administrator can login to the self service portal and download the archived mail of the user ONLY from the web portal. This can come in a PST file or a set of EML files. These are downloaded over SSL.
    All the above means that the email is stored in a READ ONLY storage to prevent tampering, is ENCRYPTED to ensure that it is visible only to the user, is AUTHORISED for access only by the end user or administrator with the credentials and is NOT READABLE by the maintenance staff.

    It is also possible for you to download email data from Vaultastic in Bulk.

    Other resources:

    https://vaultastic.mithi.com/docs/Vaultastic_Service_Level_Agreement-SLA#Privacy_Policy
    https://vaultastic.mithi.com/docs/Vaultastic_Service_Level_Agreement-SLA#Content

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  • 2. How secure is my data?
     

    Vaultastic data is highly secure. It is saved on an infrastructure which guarantees 99.99 availability and 11 9’s of data durability. The data itself is encrypted. End user and admin access to the self service portal is over secure channels. The data itself is tamper proof and reporting ensures that malicious activity by administrators is traceable. The infrastructure is protected by a multi layered firewall, viz the Amazon VPC and an internal firewall on each node.

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  • 3. I need to download about 2 TB of email data from the Vaultastic archive store, is there a way to do this easily?
     

    It is easy to download email data from Vaultastic. The new Vaultastic bulk data retrieval service, allows user’s to quickly and easily export data from their Vaultastic account to the respective S3 bucket in the customer’s AWS account.

    Recommended reading: Retrieving data in bulk from Vaultastic using an AWS S3 bucket

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  • 4. Is Vaultastic anti-spam enabled? Is there any customization for spam related thresholds?
     

    Vaultastic archives all mails delivered to the user's mailbox. So this depends on the spam filter engine on the primary mail server.

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  • 5. There are instances where end users are getting impacted due to outages at AWS. How is your solution meeting high availability?
     

    That may be true for availability of service. But AWS is in the best position to recover from an outage. Also we are confident that the 99.99999999% data durability is not affected.

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  • 6. If I discontinue using Vaultastic, how can I access all my data?
     

    Vaultastic now offers a new way to access bulk data via a shared S3 bucket in the customer's AWS account. The price is charged at a fixed rate per GB to be copied onto your S3 bucket.

    Recommended reading: Retrieving data in bulk from Vaultastic using an AWS S3 bucket

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  • 7. Why is the S3 cloud storage service the safest today?
     

    Data is only as useful as what you can get out of it. You may want to do multiple things with your stored data. This includes analyzing data, looking at data in warehouses, archive data for compliance purposes, run lines of business applications that use this data and so on.

    With email archiving you are primarily concerned with backing up and restoring data and recovering from disaster or local failures. If you choose to use local storage solutions such as hard disks, network storage services, SAN, USB etc, you are always dealing with the possibility of failure of one or more of these devices from time to time. There is a need to continuously plan and administer these services, to deal with the possibilities of failure.

    Vaultastic is integrated with Amazon S3 which making it possible to consider both cloud storage and hybrid cloud storage.

    The Amazon S3 service gives 11 9’s of durability. This exceedingly high number guarantees, that once you put an object in S3 you needn't worry about losing this object. To achieve this extremely high durability, S3 is deliberately engineered as a service. Amazon operates what we call 'regions' which are physical infrastructure locations across the world. Currently there are 16 regions globally. Each region consists of multiple availability zones.

    Availability zone is a term for one or more independent data centers. Each of these centers has redundant power, networking, connectivity, conditioning and so on. This deliberate design with availability zones and regions helps us and customers design for and achieve high levels of availability. So when you first write any object to S3, S3 will store multiple copies of this object within multiple devices in different facilities across 3 availability zones. Thus making sure that there is no data loss.

    Because S3 is a service, internally what happens is that S3 has both a monitoring and self healing capability. This means that the service is inspecting all these multiple copies of the data to detect any corruption. If we find any corruption, we use redundant copies of the data to ensure the restoration of any corrupt objects to their original state. In this way it is also built to be automatically self healing, resulting in high durability.

    The S3 cloud storage service has been in use for over 10 years. Serving 100’s of customers storing billions of objects and Exabyte’s of data (An Exabyte is a billion gigabytes of data). S3 cloud storage provides high performance at a massive scale. In other words, when you want to store data into S3 you need not provision the amount of data you wish to store beforehand. The service automatically gives you space for any amount of data that you wish to store.

    When you wish to retrieve data, we are able to serve large number of requests as it is API based. There are customers who routinely perform hundreds, thousands or even millions of API operations retrieving and putting data into S3.

    Besides API operations, there are multiple other mechanisms for both bringing data into S3 and transferring data out of S3. These include devices such as snowball and snowmobile, as well as mechanisms such as transfer acceleration, which lets you upload large objects by taking advantage of what is called cloud front or basically edge servers that are present in multiple networks across the world.

    S3 today globally is also the storage service with the most comprehensive fleet of security and compliance capabilities.

    When you put any data in S3 cloud storage, it is secure by default. Encryption protects the data as it travels to and from S3. You have multiple choices to protect the data at rest in S3. You can opt for what is called server side encryption.

    This means that when you take out the data, S3 takes care of encrypting the data using a service called KMS or key management service. In addition to the server side encryption you can also choose to use client side encryption giving you two layers of protection.

    Amazon ensures that the operation of the S3 service is compliant with multiple data security standards. There are independent auditors who validate that the operation of the service, our infrastructure, our teams that make these services highly available are following independent standards for accreditation such as BCI Compliance, Hippa, fedramp etc.

    By providing a reliable storage primitive, AWS takes away all of the heavy lifting and the headache around making sure that once you archive email using Vaultastic, you will never lose it as it is using a highly available and durable service such as S3 cloud storage.

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  • 1. Do we need to deploy any software or database on the Office 365 setup?
     

    No, the Vaultastic connector for Office 365 uses the journaling feature to send a copy of every mail sent and received by the selected users to an independent Vaultastic store.

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  • 2. Any special considerations for views in the archiving, retrieval or deletion processes?
     

    The Vaultastic admin can control the following
    1. The access to the Vaultastic accounts
    2. The ability to download or export mail from the self service portal
    3. The access to the eDiscovery data

    Mails once archived in Vaultastic can only be automatically deleted according to the retention policy selected. Neither the end users, nor the admins can delete mails.

    User accounts in Vaultastic can be deleted only by users having the senior admin role.

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  • 3. Considering Office 365 wherein data is placed on Azure and Vaultastic on AWS, will the data be archived all over to another cloud provider?
     

    Yes. Configuring Vaultastic for mail domains hosted on Cloud email services such as Office 365 or G Suite ensures that a copy of each and every mail sent and received is also available on the AWS cloud. This frees you up from Vendor lock-in as you are in control of your data and is also a very quick way to implement a multi-cloud policy for your most critical data.

    Read MoreI am already using O365 on the cloud, do I still need a separate archiving solution?

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  • 4. Can local Outlook PSTs be moved to cloud for archival?
     

    Yes. Local PSTs can be uploaded to Vaultastic for backup.
    You can go thru the various plans available for Vaultastic

     

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  • 1. Can I archive emails from G Suite? How to configure G Suite for work domains?
     

    Can I archive emails from G Suite?

    Yes. You can archive emails from G Suite (Formerly known as Google Apps).

    Vaultastic offers secure email archiving on the cloud for all the mails & attachments for Google Apps for Work.Use Vaultastic to ensure that you have a tamper-proof and  read-only copy of the mailboxes hosted on G Suite at a secondary  location.

    Retrieve each copy of an email from Vaultastic which is deleted from the primary mailbox by mistake or deliberately.

    Go thorough the presentation to know How Vaultastic works?

    How to configure G Suite for Work domains?

    G Suite for Work domain administrators need to configure mail routing rules to forward copies of incoming and outgoing mail of the  selected or all users to the Vaultastic servers.

    Do we need to deploy any software or database on the G Suite setup?

    No. You don't have to deploy any software or database on the G Suite setup. Use the mail routing feature of G Suite to archive mail from your primary email domain. This forwards mail from the primary email server to the Vaultastic servers.

    Is there any plugin or extension to G Suite for Work?

    No, the Vaultastic interface is independent of the G Suite end user  interfaces. Depending on the rights assigned by the Vaultastic  administrators, end users can access their Vaultastic accounts through a  simple and secure web interface.

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  • 2. Do we need to deploy any software or database on the GSuite setup?
     

    No, Google Apps domain administrators need to configure mail routing rules to forward copies of incoming and outgoing mail of the selected or all users to the Vaultastic servers.

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  • 3. Is there any plugin or extension to GSuite for Work?
     

    No, the Vaultastic interface is independent of the Google Apps end user interfaces. Depending on the rights assigned by the Vaultastic administrators, end users can access their Vaultastic accounts through a simple and secure web interface.

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  • 4. Any special considerations for views in the archiving, retrieval, or deletion processes?
     

    The Vaultastic admin can control the following
    1. The access to the Vaultastic accounts
    2. The ability to download or export mail from the self service portal
    3. The access to the eDiscovery data

    Mails once archived in Vaultastic can only be automatically deleted according to the retention policy selected. Neither the end users, nor the admins can delete mails.

    User accounts in Vaultastic can be deleted only by users having the senior admin role.

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  • 5. Does Vaultastic maintain the data classification of GSuite for Work?
     

    To keep the end user interface simple, all mails archived are classified as received (available in the Inbox) or sent (available in the Sent Items) by the user.

    Folder structure in the primary account is not replicated to Vaultastic.

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  • 1. Do we need to deploy any software or database on the Hosted Exchange setup?
     

    No, the Vaultastic connector for Hosted Exchange uses the journaling feature of Hosted Exchange to send a copy of every mail sent and received by the selected users to an independent Vaultastic store.

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  • 2. Any special considerations for views in the archiving, retrieval, or deletion processes?
     

    The Vaultastic admin can control the following
    1. The access to the Vaultastic accounts
    2. The ability to download or export mail from the self service portal
    3. The access to the eDiscovery data

    Mails once archived in Vaultastic can only be automatically deleted according to the retention policy selected. Neither the end users, nor the admins can delete mails.

    User accounts in Vaultastic can be deleted only by users having the senior admin role.

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  • 3. Is there any plugin or extension to Hosted Exchange Web access?
     

    No, the Vaultastic interface is independent of the Exchange Online end user interfaces. Depending on the rights assigned by the Vaultastic administrators, end users can access their Vaultastic accounts through a simple and secure web interface.

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  • 4. What configuration is needed on the Hosted Exchange, Exchange Online domains?
     

    Hosted Exchange,Exchange Online domain administrators have to configure journaling to forward copies of incoming and outgoing mail of the selected or all users to the Vaultastic servers.

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  • 5. Why doesn't Vaultastic support an IMAP connector to Hosted Exchange,Exchange Online?
     

    An IMAP access replicates the state of the primary mail box.
    The Hosted Exchange, Exchange Online connector for Vaultastic stores a copy of every incoming and outgoing mail using the journaling feature of O365. This ensures that even if mails are deleted from the primary email server, they are intact in Vaultastic.

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  • 1. What are the different file formats supported?
     

    Historical data upload or migration is done using the Legacyflo email migration tool from Mithi.

    Legacyflo supports email migration from PST/EML/MBOX file formats.

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  • 2. What can I do with the Historical Data Upload application?
     

    Using Legacyflo, the email migration tool from Mithi, you can upload historical email data from live mailboxes or mail that is available in files such as PST/EML/MBOX into Vaultastic mailboxes.

    Here is an overview of the process of uploading historical email data to Vaultastic.

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  • 3. Can we migrate data stored in ".tar" format on to Hold plan?
     

    This depends on the original format of the email in the tar file. Native support is available for EML and PST file. For other formats contact the Vaultastic support team.

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  • 4. Is there any limit on the amount of historical data I can upload?
     

    Upload of historical data is available only to the users who have subscribed to the HOLD plan of Vaultastic.

    The HOLD plan is billed by the storage consumed, but there is no limit on the amount of data you want to store for the HOLD plan users.

    Please note that uploading legacy email data has 2 billable components

    1. The storage consumed on the HOLD plan, which is billed recurring monthly as per the rates per GB.
    2. A one time cost per GB to upload the data into Vaultastic, using the Legacyflo tool

    You can estimate your monthly and one time costs for migrating your email data by using Mithi's Simple Pricing calculator. Enter the amount of data you want to migrate in the HOLD plan field of Vaultastic and Import data field of Legacyflo.

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  • 1. What is the eDiscovery feature in Vaultastic?
     

    The eDiscovery module helps users to quickly search across the Vaultastic accounts.

    For more details click here.

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  • 2. How eDiscovery works in Vaultastic?
     

    The eDiscovery module of Vaultastic allows users to search across mailboxes and folders. Vaultastic uses an advanced indexing mechanism to ensure quick and accurate results even for a very large volume of email data.

    In addition, the administrator of a Vaultastic domain can control access to indexed data for individual users.

    By default, a new user created on Vaultastic can ONLY see his or her own data in the eDiscovery interface, provided the user is under the Tracer, Durability or Hold plan.

    And by default, the admin users (postmaster and the registered user who is also assigned the admin role) can see the index data for all users under the Tracer, Durability or Hold plan. Note if there are no users assigned to the Tracer, Durability or Hold plans, the ediscovery interface will not show any results for any query.

    To control the access to the indexed data, the admin can Give access ONLY to a fixed set of users OR give access to the indexed data of all users except for a fixed set.

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  • 3. Is eDiscovery available for all users?
     

    The eDiscovery module is visible to all. However the index will contain data only for users under the Tracer and Durability plans.
    Mails archived for users who are provisioned under Continuity and Hold plan are excluded in the eDiscovery search. You need to upgrade the plan for these users if you need to capture their mails in eDiscovery.

    Refer the link: Enabling eDiscovery for users

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  • 4. How to choose plans for users on Vaultastic
     

    In Vaultastic, every user has assigned a plan which determines the email retention period and the availability of data in the eDiscovery module.

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