August 22, 2018

My job on the Historical Data Upload portal failed. How do I recover?

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If your job fails, then the error message can be seen by hovering over the “i” icon next to the status.
The table below gives the error messages and descriptions, including the steps to be taken to re-submit the the job.

Error Message Description
HOST1 AUTH FAILURE
  • The authentication to the source server failed.
  • This error occurs if the username, domain name or password provided to connect to the source is incorrect.
  • To retry, correct the job parameters using the Historical data upload app and resubmit the job.
HOST1 SERVER NOT AVAILABLE
  • The application could not connect to the source server.
  • This error occurs if the source server IP or DNS name provided is incorrect or unreachable.
  • To retry, correct the job parameters using the Historical data upload app and resubmit the job. If problem persists, try after some time or contact Mithi customer support at support@mithi.com.
HOST2 AUTH FAILURE
  • The authentication to the destination server (either a Vaultastic or SkyConnect server) failed.
  • This error occurs if the username, domain name or password provided to connect to the destination is incorrect.
  • To retry, correct the job parameters using the Historical data upload app and resubmit the job.
HOST2 SERVER NOT AVAILABLE
  • The application could not connect to the destination server.
  • This error occurs if the destination server IP or DNS name provided is incorrect or unreachable.
  • To retry, correct the job parameters using the Historical data upload app and resubmit the job. If problem persists, try after some time or contact Mithi customer support at support@mithi.com.
IMAP Sync failed due to internal server error There was some error when executing the job. Contact Mithi customer care at support@mithi.com if the error message does not give a explicit reason.

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